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Robotic Process Automation
Automating simple, repetitive tasks to create business benefits
WHAT IS RPA?
Imagine software programmed to emulate what a person does on a computer. The software can handle repetitive, high volume tasks in minutes that would take a human hours.
ACCURATE
Simple human errors are removed with the use of automation softwareEFFICIENT
Costs less than an offshore resource and operates 24/7INCREASE CAPACITY
Software handles the low level processes that don’t add value, so your people can do more meaningful and value-add work, or focus on some of those great new initiatives that you’ve been planningNOT A REPLACEMENT FOR YOUR PEOPLE
Software cannot replace customer care with lateral thinking or creativity, leaving your staff to focus on more high value tasksHOW CAN RPA BENEFIT YOUR BUSINESS
REDUCE COSTS AND RELEASE CAPACITY IN STAFF
FASTER SERVICES, AVAILABLE 24/7/365
EXTENSION TO NEW SERVICES PREVIOUSLY COST PROHIBITIVE
INCREASED ACCURACY AND COMPLIANCE
LOW COST AND LOW RISK TO IMPLEMENT
NON-INVASIVE AND NO INTEGRATION REQUIRED
WHAT PROCESSES CAN BE AUTOMATED?
There are many processes that can be automated bringing benefits in terms of cost savings and increased staff capacity to your business. We have outlined some processes below to get your thinking started:
CUSTOMER CARE
Order processing, report validation, billing and pricing & forms processing
HUMAN RESOURCES
Payroll, recruiting and on-boarding, managing workers and data management
IT
IT helpdesk, infrastructure management
FINANCE
Operational accounting (Billings and adjustments), general accounting (adjustments, reconciliations) & financial reporting
SUPPLY, LOGISTICS, TRANSPORTATION
Order processing, payments, procurement and inventory management & shipment tracking
HEALTHCARE
Data entry/management, billings and claims processing, patient scheduling & accounts payable/receivable
INSURANCE
Managing policies, filling and processing claims, policy issuance, & renewals
TELECOM & BANKING
Fulfill transaction requirements and automate multiple system transactions
PROVEN BENEFITS
Delivered to brands you know...
40%+ cost savings
18,000 hours saved annually
4,500 hours saved
$4,000 worth of grants approved
20% reduction in operating costs
$900,000 saved so far
$2.3M overall annual value
READ MORE ABOUT IT
Case studies, best practices and resources to help you on your robotic process automation journey.
GET IN TOUCH...
To arrange a consultation or find out more, send us a message.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
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