Benefits of the IoT (Internet of Things) :

The key benefits include:

• Asset efficiency, driving down costs
• Staff productivity and well-being, improving revenue
• Creating a rich data asset
• Reduction in customer effort, increasing customer satisfaction & revenue
• New customer experiences, increasing customer satisfaction & revenue
• Intelligence, with data-driven decision making & actions
• Accuracy, safety and compliance
• Speed to innovate

How Customer Science Helps:

Customer Science helps transform customer service by bringing to life sustainable IoT solutions:

Customer Science is the market specialist at operationalising CX transformation technology that delivers sustainable business benefit, customer satisfaction and a rapid return on investment.

The Customer Science IoT Practice brings rare and proven IoT experience, with our IoT leader who has successfully implemented IoT solutions in Europe. Our IoT leader will bring together a unique solution drawing on a team of subject matter experts. We deliver the full range of IoT consultancy services and are also able to provide turn-key IoT solutions for companies (Service & Product). 

We have an experienced IoT  team, comprising expertise from consulting, operational management, project management and developers. Our Sydney based team has completed all projects to our client satisfaction. We keep projects simple, reducing layers of bureaucracy. This enables you to have regular conversations with the actual team working on your project, ensuring the service is rapid, nimble and effective. 

Our method illustrated below provides you with:

1. Managed Investment: with low upfront costs that are only increasing with proven and rapid ROI
2. Performance: Each step is to test against agreed success measures
3. Control: Staged go/no-go gates