Privacy by Design for our Digital Age As Privacy Awareness Week 2024 builds momentum, led by, key organisations like the Office of the Australian Information Commissioner and Information and Privacy Commission NSW, we’re reminded of the pivotal role technology plays in helping us preserve and manage privacy. This year’s theme, “Power Up Your Privacy,” encourages…
The Value of Local Customer Experience in Victoria, Knowledge and Solutions. Victoria, Australia has seen a significant rise in the demand and attention given to Customer Experience (CX) in recent years. This trend can be attributed to the state’s unique make-up. In this latest article, Rachel highlights the challenges and the solutions on offer right…
The CX Showcase is an inspiring platform where the movers and shakers of the Customer Experience and Service Industry explore how Australian Service Excellence Awards winners break conventional wisdom to better their services and Australian lives. It shares innovation that typically only judges of the CSIA awards see before being lost to the CX…
Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and complex organisations that need to keep track of multiple systems…
Customer Science Group acquire Value Management Consulting and unite services. Customer Science Group and Value Management Consulting (VMC) are pleased to announce the merger, uniting as a single entity under Customer Science Group. VMC will maintain its exceptional services, upheld by the same outstanding talent. Together, this enables us to offer enhanced value, assisting you…
🔒 Exciting News! Customer Science Group Achieves ISO 27001 Certification 🔒 The importance of robust information security measures cannot be overstated. As Australian businesses gear up for the challenges of 2024, the ISO 27001 certification stands out as a beacon of security excellence. This globally recognised standard for information security management systems offers a multitude…
Navigating the Digital Frontier: The Crucial Role of Customer Experience in Healthcare In the ever-evolving landscape of Australian healthcare, the importance of customer experience (CX) – or patient experience – cannot be overstated. While leveraging data remains the linchpin of engaging customers, patients, carers, stakeholders and funders, healthcare’s unique environment and regulatory framework, emphasises the…
Holiday Relief: How analytics can help ease the pressure on Contact Centre agents during the holiday season. The holiday season is upon us. It’s a time of joy, celebration, and giving. It’s a time when families come together, and the spirit of generosity fills the air. But does this spirit of generosity extend to the…
Join me as I recount my internship journey at Customer Science Group. In this blog, I share all about the experiences, skills, and insights I gained during my internship and how the opportunity has paved the way for my career ahead. My internship at Customer Science Group has been invaluable. It’s allowed me to dive…
Navigating the Top 3 Challenges Contact Centres Face The Australian call centre industry plays a crucial role in delivering exceptional customer experiences. However, it faces several challenges that require immediate attention. According to the 2023 Australian Contact Centre Industry Best Practice report, the top three challenges faced by call centres in Australia are high agent…
Customer Experience
Digital
People and Business
Technology
