🔒 Exciting News! Customer Science Group Achieves ISO 27001 Certification 🔒 The importance of robust information security measures cannot be overstated. As Australian businesses gear up for the challenges of 2024, the ISO 27001 certification stands out as a beacon of security excellence. This globally recognised standard for information security management systems offers a multitude…
Navigating the Digital Frontier: The Crucial Role of Customer Experience in Healthcare In the ever-evolving landscape of Australian healthcare, the importance of customer experience (CX) – or patient experience – cannot be overstated. While leveraging data remains the linchpin of engaging customers, patients, carers, stakeholders and funders, healthcare’s unique environment and regulatory framework, emphasises the…
Holiday Relief: How analytics can help ease the pressure on Contact Centre agents during the holiday season. The holiday season is upon us. It’s a time of joy, celebration, and giving. It’s a time when families come together, and the spirit of generosity fills the air. But does this spirit of generosity extend to the…
Join me as I recount my internship journey at Customer Science Group. In this blog, I share all about the experiences, skills, and insights I gained during my internship and how the opportunity has paved the way for my career ahead. My internship at Customer Science Group has been invaluable. It’s allowed me to dive…
Coming into effect soon: NSW Mandatory Notification Scheme. Table of contents Introduction The Importance of Data Breach Notification in NSW Key Elements of the NSW Mandatory Notification Scheme Identifying and Responding to Eligible Data Breaches The Impact and Consequences of Not Reporting Eligible Data Breaches What do you need to know to mitigate your risk?…
Introducing our Automation ROI calculator – try it today! The objective of implementing automation is not to replace humans, but to ensure that people are at the heart of your digital transformation. With this in mind, our Automation team have been hard at work and we’re pleased to introduce to you our latest complimentary tool the Automation…
Navigating the Top 3 Challenges Contact Centres Face in 2023 The Australian call centre industry plays a crucial role in delivering exceptional customer experiences. However, it faces several challenges that require immediate attention. According to the 2023 Australian Contact Centre Industry Best Practice report, the top three challenges faced by call centres in Australia are…
The Power of Face-to-Face Interaction when Navigating a Softening Job Market Dear Job Seeker, If you’re currently seeking employment, this one is for you! And if you’re not, save it for later! As you navigate the pathways of the current Australian job market, consider this: a face-to-face meeting is an investment with exponential returns. It’s…
Employee Experience is the Key to Success in Aged Care. Unlocking the full potential of your aged care service centres on recognising that a satisfied and engaged workforce is an essential ingredient for customer satisfaction. In this article, Christine shares how prioritising employee experience cultivates a positive work environment, leading to improved care quality and…
Want to kick off an automation program but don’t know where to start? Introducing the art of Process Discovery To build a sustainable Intelligent Automation program, you need to have a strong pipeline of opportunities. The typical, bottom-up ‘crowd-sourced’ approach is a great place to start, as just about everyone in the business is likely…
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