Are you still processing documents manually? Enter UiPath Document Understanding.

Are you still processing documents manually? Enter UiPath Document Understanding. Organisations are increasingly seeking innovative ways to automate tasks – particularly when dealing with paperwork. UiPath Document Understanding stands out in the Intelligent Automation toolkit, leveraging AI and ML to extract valuable insights from almost any document. It can process structured documents – such as forms, licenses and passports where…

ProHance Launches Partnership With Customer Science Group

Sydney, 24 June 2024 – ProHance, a new-age workplace analytics and operations enablement platform, has announced that it has partnered with Sydney-headquartered customer experience and digital transformation company, Customer Science Group, to offer ProHance’s award-winning solutions for its rapidly growing customer base across Australia and New Zealand. ProHance’s technology platform enables organisations to gain actionable…

Streamlining Your Customer Experience

Streamlining Your Customer Experience: Outsourcing feels overwhelming. In today’s fast-paced business environment, customer service is the heartbeat of any successful enterprise. However, managing an in-house contact centre can be a complex and resource-intensive endeavour. That’s where our specialised outsourcing services come into play, offering a tailored solution to elevate your customer support model without the…

Privacy by Design for our Digital Age

Privacy by Design for our Digital Age As Privacy Awareness Week 2024 builds momentum, led by, key organisations like the Office of the Australian Information Commissioner and Information and Privacy Commission NSW, we’re reminded of the pivotal role technology plays in helping us preserve and manage privacy. This year’s theme, “Power Up Your Privacy,” encourages…

The Value of Local CX in Victoria

The Value of Local Customer Experience in Victoria, Knowledge and Solutions. Victoria, Australia has seen a significant rise in the demand and attention given to Customer Experience (CX) in recent years. This trend can be attributed to the state’s unique make-up. In this latest article, Rachel highlights the challenges and the solutions on offer right…

CX Showcase 2024 Highlights

  The CX Showcase is an inspiring platform where the movers and shakers of the Customer Experience and Service Industry explore how Australian Service Excellence Awards winners break conventional wisdom to better their services and Australian lives. It shares innovation that typically only judges of the CSIA awards see before being lost to the CX…

11 Essential Steps to Ensure Cyber Resilience & Readiness

Cybersecurity has become a top priority for businesses of all sizes, as the number of attacks continues to increase. It’s essential to have proper controls and monitoring in place to identify any attempted breaches. However, this can be a daunting task, especially for large and complex organisations that need to keep track of multiple systems…

Customer Science Group acquire Value Management Consulting to unite services

Customer Science Group acquire Value Management Consulting and unite services. Customer Science Group and Value Management Consulting (VMC) are pleased to announce the merger, uniting as a single entity under Customer Science Group. VMC will maintain its exceptional services, upheld by the same outstanding talent. Together, this enables us to offer enhanced value, assisting you…

ISO 27001 Better Business in 2024

🔒 Exciting News! Customer Science Group Achieves ISO 27001 Certification 🔒 The importance of robust information security measures cannot be overstated. As Australian businesses gear up for the challenges of 2024, the ISO 27001 certification stands out as a beacon of security excellence. This globally recognised standard for information security management systems offers a multitude…

The Crucial Role of CX in Healthcare 

Navigating the Digital Frontier: The Crucial Role of Customer Experience in Healthcare In the ever-evolving landscape of Australian healthcare, the importance of customer experience (CX) – or patient experience – cannot be overstated. While leveraging data remains the linchpin of engaging customers, patients, carers, stakeholders and funders, healthcare’s unique environment and regulatory framework, emphasises the…