Vision
Our vision is to help Australian organisations be global service leaders
We are passionate about using customer experience and digital solutions to help optimise services delivered in Australia. We know with great service comes reduced costs and greater business performance. It gives customers of those services the lowest effort to get the experience and benefit needed.
With this, we seek to make life better for all Australians.
Mission
Our mission is to bring your customer and digital visions to life
We have built a unique blend of services across people, process and technology to bring to life your customer and digital vision. Our capability specialises in taking you from your vision to outcome.
What makes Customer Science unique is our practitioner approach to operationalising a customer service vision. We have close relationships with our clients and together we co-design and build their future service offerings. With our decades of experience leading customer service teams, process and technology offerings we bring a unique blend that avoids risks and accelerates your vision. Key tenants of our solutions include:
- Practitioners: All people working with you have decades of experience. They have been through the pain so you don’t have to.
- Risk reduction: We have proven methodologies and experience
- Efficiency: Our pragmatic approach ensures only the resources and technology needed are engaged
- Quality and Accuracy: Our team utilises award-winning and industry-recognised best practices
- Communications: You will have a dedicated account manager and regular governance that reviews and takes action on project deliverables and objectives
- Sustainability: With coaching and methodologies provided your team will have the necessary skills and support to maintain and continuously improve services
est.
2014
Proven Experience
180
+ Clients
Diverse range of clients
30
+ million
End customers benefited
10
+ Billion
Business case funding approved
6
- months ROI
Rapid return on investment
93
%+ customer verysatisfaction
100
% recommend/repurchase
Proven customer benefit
Our services listed below are focused on getting outcomes
Our practitioners are able to help you understand your current customer state, journey, storyboard and blueprint future services before designing a target operating model or digital solution. We understand not everyone has the skills at hand to execute the design so rent ours or recruit through us to ensure your vision is delivered.
With our customer experience technology, automation and business technology, we bridge the gap between business-aligned customer needs and technology so pragmatic results-driven selection and application of CX technology can be assured.
While our business consulting capability is able to provide your business and IT department business case, design, governance and vendor support, removing what can be significant challenges. Together this suite of offerings provides a holistic approach to transforming your customer and digital experiences.
Our service commitment
Our services deliver measurable and sustainable benefits to you.
Typically our services deliver a return on investment within 6 months providing you free, sustainable customer and business benefits.
Working with Customer Science Group
Customer Science Group is a member of various federal and state government panels, alongside non-government certification bodies. These panels have validated our capability and offerings and allow for simplified contracting of our services. Get in touch to see if we are on your panel, and if not we can work together to get certified.
Easy to engage
Industry's leading practitioners
A team that can change your business
Todd Gorsuch
CEO
Luke Davies
General Manager
Jeremy Larkins
Sales Director
Andrew Carlton
Practice Director for CX Research, Consulting & Professional Services
Joanna Kelly
Practice Director Digital Health & Care
Rob Porter
Product Founder & Solution Architect
Tony Ritchie
Practice Director Business Technology
James O’Donnell
Associate Director
Rob Turner
Principal Consultant
Claire Lam
Manager Office and Accounts
Nanda Kumar
Associate Director & CFO
Andrew Goodwin
CIO Senior Technology Consultant AI Consulting Lead