AI & Intelligent Automation

We help you drive productivity while transforming customer and employee experiences with GenAI and Intelligent Automation.

Elevate your organisation’s potential with cutting-edge solutions that elevate every interaction and transform operational excellence.

Customer Science Specialty Brands

Don't get left behind - the AI and Automation race is on and transforming every industry.

Things have come a long way in a short amount of time.

With AI-driven sight, sound, language, and responsiveness, almost any business process can now be automated, costs reduced and connection with customers, employees & other stakeholders improved.

The goal is not to replace human experts, but to free up their time for those nuanced activities that help grow the business & deliver exceptional customer experiences.
Got a problem process? Let's talk!

Wondering where to start on your AI & Intelligent Automation Journey?

Ask us about an AI Readiness Review if you’re looking to:

  • Prepare your organisation for the adoption of AI
  • Improve productivity, efficiency and customer experience through AI-driven automation
  • Identify AI use cases that align with business strategy
  • Develop an AI adoption plan that is pragmatic & cost-effective
  • Enhance decision-making with AI-powered insights
  • Establish a self-funding, sustainable investment loop that re-invests savings generated to fund further improvement activities.

We provide a free-of-charge 1 hour AI clinic, all the way through to a comprehensive AI Readiness and Opportunity Review running from 1 to 6 weeks, depending on the number of business functions, stakeholders to be interviewed and processes that you would like considered within the scope of the review.

Schedule a quick call to discuss your needs

AI & Intelligent Automation

Intelligent Automation is the integration of artificial intelligence, machine learning and process automation techniques with an organisation’s existing software & systems.
Your new digital workers overlay new capabilities and glue your systems together in new and powerful ways, getting things done more efficiently and freeing your team for more important things.

Our AI automation consultants work with AI & Automation industry leaders such as SS&C Blue Prism, UiPath, Microsoft, Rainbird, OpenAI and others, allowing us to solve for almost any business problem.

Ask us about:

  • Robotic Process Automation (RPA)
  • AI-powered Agentic Process Automation (APA)
  • Trustworthy AI Decision Systems
  • GenAI-based Intelligent Document Processing
  • Natural Language Understanding & Communications Mining
  • Generative AI & AI Chatbots
  • Task and Process Mining
  • Test Automation
Customer Science Bot

Our new Statement Reconciliation bot is amazing! I just reviewed a reconciliation of one of our largest suppliers and it took me less than 5 minutes - it was beautiful!

Financial Operations Manager, St Vincent's Health Australia

We can help no matter where you are on your AI & Automation journey.

01. Discover & Evaluate

We know how important it is to start your AI & Automation journey in a way that sets you up for success. The stakes are high and you need to deliver real value to the business.

That’s why we’ll take the time to really get to know you, your challenges and desired outcomes. We’ll tailor our approach to your business and will guide you with our experience and know-how towards a strategy that’ll produce true results.

02. Design, Build & Automate

You’ve identified the business areas and processes where AI and automation can deliver game-changing value. But now you need to design and implement the plan to deliver digital workers that supercharge productivity, customer experience, and free your human employees from onerous tasks.

As a premier Intelligent Automation company, our talented and experienced team is ready to help bring your AI and IA strategy to life.

03. Operate & Run

You’ve got Intelligent Automation initiatives up and running and the business is seeing value. Now you’re seeking ways to gain efficiencies and scale. It’s a balance of looking towards the future while ensuring existing automations are humming along.

We know this is easier said than done. That’s why we’ve built an experienced team who can support and augment you in ways that make the most sense to your business.

Rainbird

AI Decision Intelligence

Accelerate and improve decision-making

Rainbird.ai allows for the codification of human expertise and knowledge into trustworthy AI models that automate complex decision making.

Rainbird replicates human reasoning and produces decisions that are transparent, auditable and explainable.

It can make real-time recommendations or take action autonomously, and learn from every decision made.

  • Make faster, better decisions
  • Reduce risks
  • Increase efficiency and scale
  • Automate fraud detection, credit, tax, law, claims – almost any kind of decision.

We engaged Customer Science to review critical issues with our existing RPA and automation platform that affected our processes' speed, stability and scalability. In response, a remediation project was executed that has successfully addressed all issues.

CIO, Opal Healthcare

AI in the contact centre is revolutionising efficiency and the customer experience. We can help you adopt AI quickly and safely.

Unlock the power of Artificial Intelligence and transform your call centre

Take our Contact Centre AI Readiness Assessment - it provides a structured framework to assess your current capabilities, identify strengths and gaps, and guide your next steps towards best-practice CX, efficiency and agent experience.
Take the AI Readiness assessment

Latest AI and Automation News

Your AI & Automation Team

Alejandro Cuesta

RPA Developer
Allen Liu

Software Engineer
Bart Thomas

Principal Automation
Doug den Mulder

Manager Projects & Development Automation
Jacko Smit

Practice Director Automation
Kenneth Wu

Developer Automation
Lorenna Nascimento

Robotic Process Automation Consultant Developer Automation
Manoj Bisht

Senior Developer

Meet the Experts
Schedule a quick call to discuss your needs

Recent Case Studies

Hunter Water Logo

Improved services by reducing manual effort, improving accuracy and customer satisfaction. UiPath Digital Workers returned $300,000 FTE capacity in the…

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GFMP Health record

Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services

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Legalstream

Helping Legal Stream to provide responsive and accurate mortgage processes so Australians can enjoy their new homes.

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Logo - SVHA

3.1 FTE equivalent returned to Nurse Unit Managers across 10 hospitals, improving patient care. 40% reduction in processing time and…

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Logo - TSA

The Prioritisation Matrix considers readiness, automation complexity and the potential benefits in terms of FTE Return. It is used to…

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Logo - SVHA

Reconciliation coverage expanded from 5-10% to over 90%, reducing the risk of errors, overpayments, and fraud. Average case processing time…

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Customer Science provided expert advice on developing new business processes enhanced by automation to improve efficiency and cut licensing costs. They facilitated workshops with key business stakeholders and provided recommendations which led to the development of new automated processes that help our business scale.

CEO, LegalStream

Technology Partners

Solution Clients

Australia’s leading companies

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