
Alexander Kelly
Business Analyst
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
A single point of contact to bring your CX vision to life with our integrated toolkit of capabilities, partners & market experience. You have an advisor & practical roadmap that is targeted to deliver measurable and sustainable benefits.
Tony Ritchie is senior executive with over 25 years of experience in both business and information technology leadership roles across a range of industries. He is an experienced people leader with a strong strategic thinking ability and an outstanding track record in delivering digital transformation.
Tony’s most recent role was Group Chief Information Officer for the NSW Government’s Department of Customer Service (DCS) with responsibility for business engagement, digital and technology project delivery and ICT governance, cyber security, and portfolio management. Tony has had extensive experience in leading IT teams within multiple organisations including NSW government, Virgin Money and American Express. He has a strong track record in building and sustaining high performing, diverse and highly engaged teams. He has been able to consistently create the organisational and technology capabilities to support innovation and improved customer experience. He has led multiple digital transformation programs, including migration from legacy systems and investment in new digital and cloud capabilities, which were delivered successfully while managing project and operating risks.
Bachelor of Electrical Engineering (Honours) UNSW
Masters of Business Administration AGSM/NYU
Graduate Member of the Australian Institute of Company Directors

Business Analyst

Software Engineer

Practice Director for CX Research, Consulting & Professional Services

CIO Senior Technology Consultant AI Consulting Lead

Training Lead

Principal Automation

Practice Director Contractors & Workforce Augmentation

Partner Manager

Specialist Consultant

Senior Project Manager
Holistic Service
Customer Experience
People
Technology
Management