Contracting & Workforce Augmentation

Realise the benefits of a scalable workforce

Providing you access to an elastic resource pool of subject matter experts in the contact centre, services, customer experience, digital and technology space.

Customer Science Specialty Brands

What we do

We provide efficient access to a scalable and consistent workforce of CX and digital experts.
 
This enables you with the right skills and resources when you need them. You won’t need to be a CX, digital or administrative expert or operational expert in order to identify the right person as we have done the hard work for you. We provide CX Consultants, Service Designers, Project Managers, Business Analysts, Change Managers, Process Engineers, Knowledge Managers, L&D/Training and CX customer experience recruitment experts to ensure your CX project will be executed as designed.
 
And if you just need a helping hand you can rent an expert as a CX coach to assist you while handing over important skills for what would be less than the cost of a good customer service training course. Gaining speedy access to a scalable and consistent workforce of CX and digital experts.

Solution benefits

We provide a service that transitions IP with our talent and allows you to quickly tap into talent as you need it.

Fast & Dependable

You can easily and quickly access talent with a full-time shared resource manager to work with.

We have a core team of staff available today along with an extended pool of proven contractors and partners to draw from.

Should someone become unavailable for any reason we will replace them with matched skills and no additional cost.

Access to IP



When using our contractors you have the ability to swap in or out talent.

You will also have access to all our IP, tools, methodologies along with our expert advisors.

Try before you buy

We have a model to allow you to employ our people should they be a perfect fit.

Only pay for the time you use.

Sustainable Elastic Workforce

Use our team to scale your workforce as you need it.

Ability to reuse talent contracted into your organisation, retaining IP and improving your return on the investment in training.

Why Customer Science - People

We combine consulting expertise with recruitment know-how to deliver the right people at the right time. Because we specialise in customer experience, digital transformation, and technology delivery. We understand what great talent looks like—and what it takes to deliver outcomes.

 Our model blends access to our trusted consulting team with a well-established network of contractors across CX, digital and IT. This means you can engage proven talent who already understand your environment, re-use them across future projects, and retain valuable IP.

The result is an elastic workforce that keeps knowledge in-house, aligns costs to funded work, and gives you access to the right capability in a shifting market.

Recent roles we have filled for our clients include:

  • CX: CX Service Designer, CX Solutions Consultant, Learning Experience Designer
  • Program/Project Roles: Program Manager, Project Manager, Change Manager, Training Manager &Trainers, Business Analyst
  • Specialist Operational Roles: Workforce Manager, L&D Manager, Quality Assurance, Knowledge Manager, Vendor Account Manager & Contact Centre SME
  • Technology: Telephony Architect, Call Centre Technology Architect, Cloud Infra Architect, Solution Architect & Designer, Technical Business Analyst
  • Data: Digital Business Analyst (Data Analytics), Privacy Impact/Informatics Specialist, Digital/Technical Business Analyst, Data Analytics, Privacy Impact, BI Consultant, Data Engineer, Data Scientist
  • Other: Tender Writer
  • Executive: CIO, CFO, COO and CXO

Our services

We make it easy to scale your customer experience and digital capability through a ready network of proven experts.

Gain fast, efficient access to a consistent and reliable workforce of CX and digital specialists—without needing to be an expert yourself. We’ve already done the hard work of sourcing and qualifying top professionals so you can focus on delivery.

Whether you’re scaling up for a project or filling a skills gap, we’ll ensure your CX and digital initiatives are delivered on time, every time.

Rather than employ, you can rent the right resources to support your business. We have experts ready who can contract for short term and longer term periods. 

Should you love the person and they love you then we have a model that allows you to employ the contractor too. 

Our team can work alongside yours to deliver projects or setup a capability. We transition IP, governance, tools, methods and behaviours that provide an efficient and effective way to build capability. 

Examples include Agile Project/Program Management and CX Management capabilities.

Rent expertise or a coach via the “Expert a Service” offering. Role examples include CXO, CIO, CFO, Digital, contract management, service L&D, WFM, KM, QA and others.

Employ deeply experienced project management team to be a virtual PMO.

As an expert in the CX and Digital space, we have access to a strong talent pool. We understand what is required to deliver great results and what attributes, attitudes and skills to look for in different work types. 

We can connect you with the right talent to your brand and way of working. 

Your team can remain core and focused with the ability to elastically expand to meet the demands of the company and customers.

Our experts can assist you to design your talent acquisition strategy, employee lifecycle and employment capabilities.

Employee engagement consulting, frameworks and models to enable your organisation to have employees engaged in what they do. 

We provide a health check and program of services that deliver satisfied employees who are passionate about making a difference.

Solution Clients

Australia’s leading companies

Case Studies

Your Solution Leader

Barbara Mills

Training Lead
Catherine Larroche

Practice Director Contractors & Workforce Augmentation
Cindy Chung

Senior Project Manager
Keith McNamee

Senior Project Manager
Megan Harrison

Business Analyst – Continuous Improvement
Michelle Steel

Learning Experience Designer
Nick Solfberg
Nick Stofberg

Learning Experience Designer
Pamela Allen

Learning Experience Designer
Peter Gale
Peter Gale

WFM Consultant
Samantha Drudge

Change Program Manager

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