Don't get left behind - the AI and Automation race is on and transforming every industry.
AI & Intelligent Automation
Intelligent Automation is the integration of artificial intelligence, machine learning and process automation techniques with an organisation’s existing software & systems.
Your new digital workers overlay new capabilities and glue your systems together in new and powerful ways, getting things done more efficiently and freeing your team for more important things.
We work with AI & Automation industry leaders such as UiPath, Microsoft, Rainbird, OpenAI and others, allowing us to solve for almost any business problem.
Ask us about:
- Robotic Process Automation (RPA)
- AI-powered Agentic Process Automation (APA)
- Trustworthy AI Decision Systems
- GenAI-based Intelligent Document Processing
- Natural Language Understanding & Communications Mining
- Generative AI & AI Chatbots
- Task and Process Mining
- Test Automation
Our new Statement Reconciliation bot is amazing! I just reviewed a reconciliation of one of our largest suppliers and it took me less than 5 minutes - it was beautiful!
We can help no matter where you are on your AI & Automation journey.
01. Discover & Evaluate
We know how important it is to start your AI & Automation journey in a way that sets you up for success. The stakes are high and you need to deliver real value to the business.
That’s why we’ll take the time to really get to know you, your challenges and desired outcomes. We’ll tailor our approach to your business and will guide you with our experience and know-how towards a strategy that’ll produce true results.
02. Design, Build & Automate
You’ve identified the business areas and processes where AI and automation can deliver game-changing value. But now you need to design and implement the plan to deliver digital workers that supercharge productivity, customer experience, and free your human employees from onerous tasks.
Our talented and experienced team is ready to help bring your AI and Intelligent Automation strategy to life.
03. Operate & Run
You’ve got Intelligent Automation initiatives up and running and the business is seeing value. Now you’re seeking ways to gain efficiencies and scale. It’s a balance of looking towards the future while ensuring existing automations are humming along.
We know this is easier said than done. That’s why we’ve built an experienced team who can support and augment you in ways that make the most sense to your business.
AI Decision Intelligence
Accelerate and improve decision-making
Rainbird.ai allows for the codification of human expertise and knowledge into trustworthy AI models that automate complex decision making.
Rainbird replicates human reasoning and produces decisions that are transparent, auditable and explainable.
It can make real-time recommendations or take action autonomously, and learn from every decision made.
- Make faster, better decisions
- Reduce risks
- Increase efficiency and scale
- Automate fraud detection, credit, tax, law, claims – almost any kind of decision.
We engaged Customer Science to review critical issues with our existing RPA and automation platform that affected our processes' speed, stability and scalability. In response, a remediation project was executed that has successfully addressed all issues.
AI in the contact centre is revolutionising efficiency and the customer experience. We can help you adopt AI quickly and safely.
Unlock the power of Artificial Intelligence and transform your call centre
Latest AI and Automation News
Agentic AI in the Real World
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What to Expect When Building an AI and Automation Program: The Opportunities and Pitfalls
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Is AI the End of RPA? Agentic Process Automation is Here.
Robotic Process Automation (RPA) has been the go-to solution for businesses aiming to streamline repetitive tasks, reduce human error, and…
Best Practices for Implementing AI in Contact Centres
Ever wondered how AI could transform your contact centre? You’re not alone. Many of us are curious yet cautious about…
How do you measure AI maturity in your organisation?
How do you measure AI maturity in your organisation? With the advent of Generative AI, the business world is changing…
How to use knowledge graphs and AI for automated decisions
In this article, we tackle problems relating to car insurance and show how AI Decision Intelligence can be used for…
Introducing our Automation ROI calculator
Introducing our Automation ROI calculator – try it today! The objective of implementing automation is not to replace humans, but…
Your AI & Automation Team
Recent Case Studies
Improved services by reducing manual effort, improving accuracy and customer satisfaction. UiPath Digital Workers returned $300,000 FTE capacity in the…
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Helping Legal Stream to provide responsive and accurate mortgage processes so Australians can enjoy their new homes.
3.1 FTE equivalent returned to Nurse Unit Managers across 10 hospitals, improving patient care. 40% reduction in processing time and…
The Prioritisation Matrix considers readiness, automation complexity and the potential benefits in terms of FTE Return. It is used to…
Reconciliation coverage expanded from 5-10% to over 90%, reducing the risk of errors, overpayments, and fraud. Average case processing time…
Customer Science provided expert advice on developing new business processes enhanced by automation to improve efficiency and cut licensing costs. They facilitated workshops with key business stakeholders and provided recommendations which led to the development of new automated processes that help our business scale.
Technology Partners
Solution Clients
Australia’s leading companies
