01. Discover & Evaluate
We know how important it is to start your AI & Automation journey in a way that sets you up for success. The stakes are high and you need to deliver real value to the business.
That’s why we’ll take the time to really get to know you, your challenges and desired outcomes. We’ll tailor our approach to your business and will guide you with our experience and know-how towards a strategy that’ll produce true results.
02. Design, Build & Automate
You’ve honed in on the business areas and processes where AI and automation can deliver game-changing value. But now you need to design and implement the plan to deliver digital workers that free your human employees from onerous tasks & processes.
Our talented team of thought leaders and practitioners is ready to help bring your AI and Intelligent Automation strategy to life.
03. Operate & Run
You’ve got Intelligent Automation initiatives up and running and the business is seeing value. Now you’re seeking ways to gain efficiencies and achieve scale.
It’s a balance of looking towards the future while ensuring existing automations are humming along. We know this is easier said than done. That’s why we’ve built an experienced team who can support and augment you in ways that make the most sense to your business model.
Your goals:
- Elevate Customer Experience (CX), service delivery, and employee experience.
- Higher productivity and better decision making at lower cost and greater speed.
- Reduce risk; fewer mistakes, less rework and increased quality.
- Realise more revenue, faster.
We can help you prioritise the most rewarding opportunities to streamline work, increase operational efficiency and improve customer experiences – and then put them into action.
Take the next step
Join our AI Accelerator Program!
96% of contact centres view AI as a vital technology to help their operations. Unlock the power of Artificial Intelligence and transform yours. Take our Contact Centre AI Readiness Assessment – it provides a structured framework to assess your current capabilities, identify strengths and gaps, and guide your next steps towards best-practice CX, efficiency and agent experience.
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Intelligent Automation
Intelligent Automation is the integration of artificial intelligence, machine learning and process automation techniques with an organisation’s existing software & systems.
Your new digital workers overlay new capabilities and glue your systems together in new and powerful ways, getting things done more efficiently and freeing your team for more important things.
We provide UiPath‘s full suite of AI & Automation technologies, augmented with other key services, allowing us to solve for almost any business problem.
Ask us about:
- Robotic Process Automation
- Automated Decision Systems
- Intelligent Document Processing
- Communications Mining
- Generative AI
- Task and Process Mining
- Test Automation
AI Decision Intelligence
Accelerate and improve decision-making
Rainbird.ai is Decision Intelligence software that allows for the codification of human expertise and knowledge into trustworthy AI models that automate complex decision making.
Rainbird replicates human reasoning and produces decisions that are transparent, auditable and explainable.
It can make real-time recommendations, take action autonomously, and learn from every decision made.
- Make faster, better decisions
- Reduce risks
- Increase efficiency and scale
- Automate fraud detection, credit, tax, law, claims – almost any kind of decision.
Solution benefits
Why AI and Intelligent Automation should be one of your strategic imperatives
Because it helps organisations find a higher level of efficiency, even as it enables more connection with customers and other stakeholders. With AI-driven sight, sound, language, and responsiveness, your business can foster better customer relationships, let employees avoid busywork, and present them with information to confidently make decisions in the midst of fast-paced business operations.
Using intelligent automation, an organisation can increase productivity and efficiency, improve the customer experience, lower costs, and make better decisions, faster. The goal is not to replace human experts but to free up their time for the kinds of strategic and nuanced activities that help grow the business and deliver exceptional customer experiences.
Evaluate
- The first step of any automation initiative is to understand the automation opportunities that exist within your organisation. While there are common opportunities across a range of industries, every organisation is different.
- A good pipeline of vetted automation opportunities keeps the program moving forward. The pipeline must create value for the organisation, with each automation supported by a robust business case.
- Experience confirms that selecting the right processes to automate is the most important decision you will make in the implementation of an automation technology solution.
- Running a Process Diagnostic is a great way to build a pipeline of automation ideas and process improvements, prioritised by impact and ROI. It can be supported by technologies such as task and process mining to map out how people work and where the greatest opportunities lie.
Educate
- We have developed a unique approach to support organisations as they seek to build real-world experience, internal self-sufficiency and adopt a combination of Citizen Developer and Enterprise Automation capability. Our ‘Mentored Wave’ knowledge transfer helps you to build a model of self-reliance to achieve the maximum benefit for your organisation.
- Your team members work side-by-side with our experienced practitioners while undertaking key tasks, such as pipeline development, process scoping, development, delivery and operational support.
- Knowledge transfer starts by taking the learner through the methodology for the area, including the approach, any supporting documentation and templates, all of which is built on Customer Science’s Automation Training programs.
Automate
- Intelligent automation marries artificial intelligence—including natural language processing, machine learning, and machine vision—with automation
- The range of business problems to which intelligent automation can be applied is expanding rapidly as technologies for voice recognition, natural language processing, and machine learning improve.
- Customer Science have a proven methodology to deliver automations, that strikes the right balance between speed and governance.
- Delivery is completed collaboratively with your business users, providing transparency and driving engagement across your organisation.
Operate
- To ensure that your digital workforce run as part of business as usual, we provide a comprehensive support service to manage, monitor, support and maintain your automation program.
- This includes platform, process and operations support. The goal is that your digital workers are managed seamlessly with human workers. We also provide comprehensive monitoring to ensure maximum uptime and availability of the platform, through to giving various business stakeholders clear visibility into benefits tracking and robot execution status.
Our services
More information about our Automation services are listed below:
Robotic Process Automation (RPA)
- Robotic Process Automation
- Process Mining
- Scanning
Help employees accomplish tasks so they’re more productive. Software robots, or ‘bots’, interact with your systems just like a human would. They’ll take care of routine, repetitive data entry tasks to achieve greater efficiency, reduce costs, improve employee satisfaction and gain competitive advantage.
Intelligent Process Automation (IPA)
Elevate RPA by combining it with AI/ML technologies that learn from the data it processes, make decisions and handle more complex tasks. Our Intelligent Process Automation services are particularly useful in fields like customer service, where it can be used to automate and improve interactions with customers.
Task and Process Mining
Automatically build process models from desktop activities and your event logs. Visualise your process flow using data from your systems to understand them better. Then streamline, automate and accelerate those processes.
Communications Mining
Using natural language processing (NLP) to turn messages into data, it shows you what people are saying, how frequently they are saying it and in what context. When these newly mined communication insights are integrated with intelligent automation, you can truly elevate the customer experience.
Intelligent Document Processing (IDP)
Do you handle a lot of paperwork? Enable automatic reading and processing of complex documents (even hand-written) with the power of RPA, AI & machine learning. Organise & identify data, classify documents, extract data, validate accuracy and apply business rules.
Chat GPT / Generative AI
Integrate generative AI into your automation solutions. Technologies such as Chat GPT can be enabled in your business and automation under strict policies, guidelines and privacy standards. We provide pilots to assist organisations to explore the value they can gain.
Artificial Intelligence (AI)
We provide AI consulting and development services including:
- AI Organisation Policy
- AI Strategy
- AI Ethics
- AI Data protection/security
- AI Change Management to ensure the adoption of the policy.
- AI Pilots
- AI Project leadership
- AI
Predictive Analyics
Provide access to predictive analytics and insights to support decision-making. Link these to automation tools and AI to maximise the value your automation can provide.
Internet of Things
IoT is used as a low-cost sensor and network solution to monitor events that can trigger action. These solutions reduce the need for a mobile service workforce or can provide proactive services previously impossible due to cost or safety.
Chat Bots & Voice
We apply voice technologies to help manage customer enquiries. These can be linked to digital workers to provide end-to-end automated customer service.
Consulting
We provide expert advice and intelligent automation consulting services on all aspects of automation, covering the basic setup, practical implementation, remediation of projects, reinvigoration of stalled implementations and health checks of your automation practice.
Procurement
Our experts will analyse your organisation’s ICT policies and standards and review the business automation requirements to provide recommendations on automation solutions.
Implementation
We can provide the professional services to implement your service automation. With experienced automation project managers, BA, change and training capability to make your implementation go smoothly.
Training
Training your internal teams to handover management and development of automation. Our training will help you become as independent as you would like to be when managing and optimising your automation solutions.
We use industry partnerships & our local expertise to provide global leading and relevant training content and delivery.
Support
24×7 enterprise grade support services.
Solution Clients
Australia’s leading companies
Case Studies
Using RPA to proactively manage carers schedules to ensure carers and customers are safe as well as reducing call centre…
Digital workforce deployed to help save water
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Automating processes to improve critical water services by reducing manual effort and improving accuracy and satisfaction
Helping Legal Stream to provide responsive and accurate mortgage processes so Australians can enjoy their new homes.
Technology Partners
