Peter Vierod
Creative Partner | CX Communications
Tony Rambaut
Business Partner | CX Communications
CX Integrator
What is a CX Integrator Solution benefits Simplify CX Single point of contact that can manage your CX vision from idea to reality to unlock business benefit. Removes the complexity of various providers, contracts, technology and processes. Business Objective Impact Our service focuses on your business objectives and brand to materially impact the organisations vision…
CX Communications
Our solution focuses on both systems-generated correspondence and the bespoke messages created in customer contact centres.
Live Better Centralised Service Optimisation
Using a Service Review and Process Improvement of the LiveBetter centrlised contact point to deliver better community services.
HamondCare Dementia Service
How human centered design was used to help Australians impacted by Dementia.
Aged Care
What we do In navigating recent Government reform aged care providers have had to focus and transform their organisations around their customer. The new Aged Care Act has at its heart the need for providers to deliver rights-based person-centred care and support that prioritises the needs, preferences and dignity of older people. It ensures individuals…
Community Options Australia Service Review
Helping Community Options improve their contact centre enable local communities to connect better across Australia.
Prezzee CX Roadmap and Implementation
Helping Prezzee to understand their customers and translate this into improved services. Assisting Prezzee to realise their vision of make gift cards fun, personalised and easy to use.
Canterbury Bankstown Service Optimisation
Helping Canterbury Bankstown Council provide services that the community benefit from and love.