- Service review and design
- Service transition and deployment project management
- Process re-engineering and optimisation
- Service management and outsourcing
- Vendor management
- Services Technology requirements, selection and implementation management
- Customer feedback, insights and satisfaction
- Learning and Development, instructional design and training
- Customer service recruitment consulting and delivery
Customer Science has the ability to provide holistic customer experience transformation services in Sydney or Australia wide. We have people, process and technology covered and are ready to go.
CX CONSULTING AND PROFESSIONAL SERVICES
CX CONTRACTING AND RECRUITMENT
- Contracted specialist roles
- Elastic workforce
- Rent deep capability
- Recruitment services
CX TECHNOLOGY
- Digital Workforce
- Robotic Process Automation
- Digital
- Internet of Things
- Service digitisation, automation and technologies applications
- Chatbot
- Omni-Channel
- CRM
- Knowledge Management
- Workforce Management
- Quality Assurance & L&D
- Customer Satisfaction Surveying
- Video Concierge
- Development
- e-forms
- Mobile applications
- Workflow management
- Reporting
CX DIGITAL TRANSFORMATION
- Digital Service Strategy
- Channel Strategy
- Customer Journey Mapping/Persona
- Customer Research
- Business case creation
- Service and Capabilities Assessment
- Digital road map & technology selection
- Digital Design
- Digital Transformation Project Management
TECHNOLOGY CONSULTING AND PROFESSIONAL SERVICES
- Consult by providing assessment, design, planning, project delivery and management services.
- Outsourcing, how to do it well
- Outsource Rescue, recovering what is not working
- In-source, how to pull the services back
- More…
FEATURES OF OUR SERVICES
GOVERNMENT PANEL QUALIFIED
As a member of the Local Government Amalgamation Supplier Panel, NSW Government Qualification Scheme for Performance and Management Services (SCM0005) and ICT Services (SCM0020) we offer a comprehensive tailored program to support local council reform and customer focused State Government transformation in NSW.
ONE TEAM BUILT ON PARTNER NETWORK
Customer Science has a network of allied and trusted partners that can deliver a seamless service through one contact point. We aggregate services via a dedicated account manager and provide consistent reports, a single contract and invoicing.
Our partners are specialist in their field with a proven of delivering great outcomes for their clients.
You have the benefits of leveraging our collective brainpower and deep expertise to design and deliver solutions. Specialist expertise extends to:
Business Excellence | Business Process Engineering | Organisational Design | Business Intelligence | Technology | Web Services | CRM | Robotics | Communications | Change Management | Outsourcing | Audit & Accreditation | Social Media Services.
BEST PRACTICES
- Project Management – Prince2
- Business Process – Six Sigma, Lean Six Sigma, ISO and Australian Business Excellence Framework
- Technology – ITIL
- Contact Centres – COPC
- Customer Serviced – Customer Service Institute of Australian (CSIA)
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.
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Contact Information
+61 2 9160 7760
Operational Hours:
9am - 5pm Monday to Friday
9am - 5pm Monday to Friday