CS Contact Centres

We are one of Australia's leading experts in contact centre strategy and optimisation


We work with your team to co-create a contact centre strategy that will delivers great customer and employee experience as well as the desired business outcomes. If you need strategy support for a new or existing contact centre we can help.

Technology is critical for driving customer experience and contact centre optimisation, but with so much choice, it’s never been more confusing. Our team are experts in contact centre technology. So whether you have a small contact centre and looking for an all-in-one solution, or you need to add specific capability to your large contact centre, we can help.

Get an independent review of your contact centre along with a roadmap on how you can improve customer, performance, processes, technology and people capability.

Our team of experts will identify ways to improve the efficiency of your contact centre, delivering financial improvements without eroding your customer and employee experience.

We can provide contingency planning, rapid response deployment, and surge management solutions for contact centres. With people, process and technology covered we provide a turnkey solution that allows call centres to scale up and or manage continuity of service within hours.

We’re experts at designing and implementing systems and processes to gather and interpret customer and employee feedback, so that you can make decisions based on data and insights rather than anecdote and hearsay.

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Case studies, best practices and resources to help you on your contact centre journey

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