Laura Leihn
Senior Consultant
Value Management Senior Consultant
Todd Heather
Principal Consultant
Aged Care
What we do In navigating recent Government reform aged care providers have had to focus and transform their organisations around their customer. The new Aged Care Act has at its heart the need for providers to deliver rights-based person-centred care and support that prioritises the needs, preferences and dignity of older people. It ensures individuals…
Community Options Australia Service Review
Helping Community Options improve their contact centre enable local communities to connect better across Australia.
Aged Care Sector
Reducing risk of medication errors and identifying how the National Electronic Health Records could bring better outcomes to those needing aged care.
Hunter Water
Improved services by reducing manual effort, improving accuracy and customer satisfaction. UiPath Digital Workers returned $300,000 FTE capacity in the first two years.
Government
What we do We employ executives from Government and seasoned Government consultants who are committed to making a difference for the community and the Government. We provide holistic solutions covering consulting, professional services and technology solutions to enable customer experience and digital transformation. Our model is to ensure our service costs are recovered within a…