Capability
Automation in Action
We assess, design, develop and hand over robotic process automation for your digital workforce, keeping the service around it in view the whole time.
What it is
Automation that removes the complexity, not just the manual work
We assess, design, develop and support the digital workers that take on the repetitive, time-consuming tasks in your operation, so your people can focus on the work that needs a person.
An automation does not operate in isolation. Our consultants bring service, CX and digital expertise as well as automation expertise, so the complete path from customer to solution stays effective, not just the one step that got automated.
What it changes
What automation moves
Cost and productivity
Operations that automate repetitive tasks free your workforce for more valuable work.
Customer experience
Faster, more accurate service, and the ability to deliver proactively instead of only reactively.
Employee experience
Removing frustrating, repetitive admin so people can focus on the customer, build capability and innovate.
Why choose us
What we bring that a pure automation vendor does not
Service, CX and digital expertise
We treat automation as one part of the complete service, not a project that stops at the robot.
Scalable and available
A platform that adds or removes digital workers within minutes to match workload, supported locally.
Safe
As a data privacy and security consulting firm, we bring locally relevant expertise to meet your security and privacy standards.
Inside the build
A digital worker being built, step by step
Robotic process automation development, recorded, tested and refined against the real screens your people use every day.
Evidence
What automation delivered
Hunter Water
Manual effort was slowing critical water services. UiPath digital workers improved accuracy and customer satisfaction and returned the equivalent of $300,000 in staff time in the first two years.
Read the case study ↗
Australian Digital Health Agency
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Read the case study ↗
LegalStream Automation Platform (RPA) Migration
Mortgage application processing needed to scale without licensing costs scaling with it. New automated processes did both.
Read the case study ↗Start with a no-obligation consultation
If reducing cost while lifting employee and client retention matters to you, our automation experts will guide you through what to automate first.
Want a structured look at where AI and automation fit your organisation first? See AI and intelligent automation, the AI Readiness and Opportunity Review or the free AI strategy session.