Automation that makes a difference.
The power of automation
Welcome! You’re here, it’s because you understand the potential value of Robotic Process Automation. With our state-of-the-art RPA solutions, we remove the complexity and help assess, design, develop and educate your digital workforce & team.
Transform your services.
Our cutting-edge RPA solutions empower your business by:
- Reduce cost and boost productivity: Streamlining operations to automate repetitive, time-consuming tasks and free your workforce up so they can deliver more meaningful and valuable services.
- Improve Customer Experience: Increasing speed of service, accuracy and even delivering proactive services.
- Employee Experience: Motivate your workforce by removing frustrating repetitive admin and follow-up tasks so they focus on the customer, building capabilities, innovating and delivering more value enabling their success and enjoyment.
Why Chose Us?
- Service Expert, CX & Digital Experts: We understand that an automation process does not operate in isolation ensuring the complete service from customer to solution is effective.
- Scalable & Available: we help you implement an automation platform that can rapidly add or reduce digital workers within minutes to match workloads. Workloads that are supported locally.
- Safe: as a leading data privacy and security consulting firm we provide locally relevant expertise to ensure your automation solution meets security and privacy standards.
Want to learn more about automation?
If employee and client retention at a reduced cost is important, then we are here to guide you every step of the way. Start with a no-obligation consultation with our automation experts.
Case Studies
Improved services by reducing manual effort, improving accuracy and customer satisfaction. UiPath Digital Workers returned $300,000 FTE capacity in the first two years.
Using Automation to manage massive call volume spikes in their contact centre enabling safe and timely delivery of Government services
Helping Legal Stream to provide responsive and accurate mortgage processes so Australians can enjoy their new homes.
3.1 FTE equivalent returned to Nurse Unit Managers across 10 hospitals, improving patient care. 40% reduction in processing time and increased employee satisfaction.
The Prioritisation Matrix considers readiness, automation complexity and the potential benefits in terms of FTE Return. It is used to identify immediate wins, low hanging fruit and strategic initiatives.
Reconciliation coverage expanded from 5-10% to over 90%, reducing the risk of errors, overpayments, and fraud. Average case processing time dropped from 45 mins to 3 minutes. Even with a 90%+ increase in reconciliation coverage, the process improvement reclaimed 1200+ hours annually (~1 FTE equivalent) for the finance team, allowing them to focus on higher-value activities.…
