Why we believe Health Care still needs data models despite the advances in FHIR?

Business Technology, Digital Health & Care, Health & Care, Information Management & Protection, Service Digital TransformationLeave a comment

Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the healthcare system has been making great strides towards interoperability, that is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. The panacea here…

Let’s Improve the Customer Experience in Healthcare

Contact Centre Strategy & Performance, CX Consulting and Professional Services, CX Research & Design, Digital Health & Care, Health & Care, Information Management & Protection, Service Digital Transformation

There is a saying “the customer is always right” so how does this play out in the health sector when the customer is also the patient? Let’s take a look. The increasing use of Electronic Health Records (EHR) and software in labs, pharmacies, and other healthcare settings, as well as the growth in data sourced…