Is your IT service feeling a little stretched lately? With a reasonable percentage of the workforce now working from home for the foreseeable future, this has put pressure on many aspects of running a business. Your IT area has most likely been stretched over the last few months with the impact of remote working. The…
Client: “I don’t know how good or bad my customer’s satisfaction is as I’m finding it hard to get consistent responses to surveys because the survey experience is crappy/too long/too impersonal/too robotic.” Sound familiar? We have recently started implementing a tool for a client called Customer Thermometer for one of their IT helpdesks and it…
I came across a great article recently about ‘premortems’ which highlighted a great technique to start the project and think about genuine risks to the success of the project and put measures in place upfront to reduce the risks. Having run many projects, the real challenge is getting the project team to think about genuine…
Customer Experience
Digital
People and Business
Technology
