Customer Science was fortunate to take a seat at the Great Place to Work Conference in Sydney a few weeks ago. For those not yet acquainted with Great Place to Work, it is a global workplace research and consulting firm founded in 1981, and headed up in Australia by Managing Director Zrinka Lovrencic. Core to its philosophy…
Ours is a world of new ideas and constantly changing jargon –TQM, ADKAR, GANT, Scrum, Agile, Kanban, Six Sigma, LEAN, DMAIC, VUCA, auto key hotbots…and that’s just for starters. As we adopt replacement upon replacement of concepts and approaches to solving business, customer and employee needs, one very simple practice remains as important as ever.…
Anyone who was working in the early 1980s will tell you how different office environments were then compared with today. For starters, it was pretty usual for ‘bosses’ back then to have some sort of physical office, albeit in which ‘subordinates’ sat waiting for instructions as they watched the ash fall off their manager’s cigarette…
Customer Experience
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People and Business
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