Top 4 uses of IPA in your Contact Centre

What are the 4 top uses of Intelligent Process Automation for your Contact Centre? Intelligent Process Automation (IPA) has become increasingly popular across various industries, including the contact centre industry in Australia. IPA technology can automate repetitive and mundane tasks, reduce errors, and improve the efficiency and effectiveness of business operations. In this article will…

From Uni to the World of CX: Golden Nuggets of Advice

From Uni to the World of CX: Lessons Learned and Golden Nuggets of Advice. It recently dawned on me that I’ve been out of uni for two years now. This was a scary reminder of how time flies, and as good a reason as any to write my first blog at Customer Science Group. In…