Webinar Registration – The “how to” of Customer-Led Innovation

Industry experts will share proven strategies, practical frameworks, and impactful case studies on leveraging customer insights to drive meaningful business change. 

Introduction: The CX Triangle
Discover the CX Triangle, a powerful methodology developed from extensive consulting engagements by Customer Science. Learn how to effectively balance customer experience, operational efficiency, and technological feasibility to create strategic, impactful digital transformation initiatives. Through a structured, results-driven roadmap, gain actionable insights on prioritising innovation for maximum revenue growth and cost reduction.

Exclusive Panel Discussion with Jones Lang Lasalle, MYOB and Vonage

Hear directly from customer experience leaders at Jones Lang Lasalle, MYOB and Vonage as they share the challenges and approaches to transforming customer support. Understand how they anticipate customer needs, streamline operations, and use data to deliver personalised support experiences. Learn firsthand about their challenges, successful strategies, and key learnings to help you elevate your customer experience strategy.