Driving the Future of Agentic AI and Intelligent Automation.
SS&C Blue Prism is proud to announce our strategic partnership with Customer Science in Australia. We’re bringing together agentic AI and intelligent automation to help businesses transform operations and better serve customers.
A Partnership Aligned With National Modernisation Goals.
Customer Science is a leading Australian consultancy specialising in customer experience transformation. They bring deep expertise in delivering measurable business outcomes across both public and private sectors.
Together with SS&C Blue Prism’s enterprise-grade intelligent automation platform, the partnership aligns strongly with initiatives like the “Department of Industry, Science and Resources (DISR) Modernising Government Operations With Intelligent Automation”program, helping government agencies simplify processes and deliver better citizen services.
What This Partnership Delivers
Jacko Smit, AI and Automation Practice Lead, Customer Science adds, “This partnership with SS&C Blue Prism strengthens our ability to deliver transformative outcomes for our clients. By integrating agentic AI and intelligent automation into our solutions, we can help organisations not only automate but truly optimise their operations and create a smarter, more agile enterprise.”
Unlocking New Possibilities.
From government services and financial institutions to healthcare and utilities, Australian organisations stand to benefit from intelligent workflows powered by SS&C Blue Prism’s automation agents, guided by Customer Science’s domain knowledge and change management expertise.
“We are thrilled to partner with Customer Science to bring the power of agentic AI to the Australian market,” said Greg Eyre, Vice President, Australia and New Zealand, SS&C Blue Prism. “Their deep understanding of customer experience and digital strategy, combined with our robust and secure intelligent automation platform, will provide Australian businesses with a clear pathway to a more autonomous and intelligent future.”
Looking Ahead.
This partnership marks a significant milestone in bringing the next generation of intelligent automation to Australia. By combining innovation, strategic insight and practical implementation experience, SS&C Blue Prism and Customer Science are set to help businesses thrive in an AI-driven future.
About Customer Science
Customer Science is an independent Australian consulting firm specialising in Customer Experience (CX), contact centres, and digital transformation, comprising the specialist brands Customer Science, Doll Martin Associates, UCA, Rapid Response Care, Value Management, and Friendly Persuasion.
The company applies customer-centred service design, data-driven decision-making, and deep industry expertise to deliver award-winning solutions that enhance customer satisfaction, retention, and sustainable growth. Customer Science delivers measurable outcomes, lower cost to serve, increased capacity, and revenue growth, while equipping organisations with templates, tools, and coaching for sustained performance.
About SS&C Blue Prism
SS&C Blue Prism allows organisations to deliver transformational business value via agenticAI. We strive to improve experiences for people. By connecting your teams and enterprise agents, you can use the right resource, every time, for the best customer and business outcomes. We supply enterprise-wide software that provides full control and governance, andallows businesses like yours to react quickly to continuous change.
Exceed customer expectations, stay competitive, accelerate growth.
To learn more, visit www.blueprism.com and follow us on Twitter @blue_prism and LinkedIn.
Blog written by SS&C Blue Prism