Service Transformation

We provide consulting, design, procurement, vendor management and project management for organisations building or changing an outsourcing arrangement.

Our team includes leaders from award-winning onshore and offshore outsourcers, and leaders who have outsourced their own contact centres and services, working alongside CIOs, CFOs, contract managers, project and change managers, and subject matter experts. That means we understand what the outsourcer needs and what the organisation buying the service needs, at the same time.

We've advised more than 30 organisations on outsourcing. We combine that experience with market profiling and benchmarks to match the right services to the right shortlist of outsourcers.

Whether you're planning to use an outsourcer, recover an arrangement that isn't working, implement a new one, or bring services back in-house, we can help.