With over 30 years experience providing solutions to all levels of Government in Australia. We are recognised for our ability to bring together multiple stakeholders and manage sensitive initiatives.
Government
What we do We employ executives from Government and seasoned Government consultants who are committed to making a difference for the community and the Government. We provide holistic solutions covering consulting, professional services and technology solutions to enable customer experience and digital transformation. Our model is to ensure our service costs are recovered within a…
Business Technology
What we do Our team has delivered many successful technology projects, large and small, across the public and private sector. We’d love to explore how our services could help you. Our Services A holistic approach to supporting your business technology services. Insourcing Helping to define the right way to insource services after an outsource solution…
Contact Centre Technology
What we do We provide call centre consulting and professional services in Australia to design, procure, implement and manage call centre technology. With decades of experience and proven methodologies, you can rapidly and safely deliver your business objectives while satisfying your customers. What differentiates us is the combination of: customer experience research and design contact…
CXIaaS
Product overview In an increasingly globalised world, organisations are exposed to more risks, lower margins and greater competition than ever before. In order to survive in such a competitive economy, businesses need to stay relevant. The growing market of Data Analytics outsourcing tells us that more companies are investing in data analytics to transform their…
Automation
What we do AI and Automation represent an unmissable opportunity for your organisation. Customer Science is a specialist CX & digital transformation consultancy excelling in Intelligent Automation (IA). The objective of implementing automation is not to replace humans, but to ensure that people are at the heart of your digital transformation. Delegate time-consuming tasks to…
Management Consulting
What we do We provide management consulting services in Australia that are in the areas of: Strategy and Policy Governance and Performance Transformation and Change Board and CEO Solutions Strategy & Policy An organisation’s strategies and policies encapsulate the how, what, when and why of the business. Strategies and policies that are realistic, current and…
Contracting & Workforce Augmentation
What we do We provide efficient access to a scalable and consistent workforce of CX and digital experts. This enables you with the right skills and resources when you need them. You won’t need to be a CX, digital or administrative expert or operational expert in order to identify the right person as we have done…
Digital Service Transformation
What we do We will guide you to realise your organisations vision for digital transformation. Along the way that will involve overcoming challenges, realising benefits and of course helping to gain support before co-designing your future digital services. We focus on the customer experience to make the solution relevant and effective for your customers while delivering on…