Andrew Carlton
Practice Director for CX Research, Consulting & Professional Services
“Now your communications can benefit from AI without sounding like AI.”
CommScore.AI is the only tool purpose-built to help organisations audit and optimise customer-facing communications. It uses AI to rapidly assess clarity, structure, tone of voice, and alignment with brand values — reducing weeks of manual review into minutes.
Key Benefits
- Real-Time Assessment: Instantly analyse emails, letters and text messages. Identify friction points, readability issues and tonal errors before they reach customers.
- Brand & Value Alignment: Benchmark communications against your brand voice and service values. Benefit from AI without sounding like AI.
- Actionable Insights: Receive clear, prioritised recommendations — from urgent fixes to long-term improvements.
- Faster, Smarter Reviews: Replace time-consuming manual reviews with automated scoring. Teams can focus on improvements instead of repetitive checks.
- Measurable Impact: Improve customer compliance, reduce service costs and lift CSAT and NPS by removing the confusion and wasted effort from everyday communications.
- Human first solution: CommScore.AI is a human-led solution based on 20 years of proven consulting methodology
- Zero data risk: No customer data or communications content is retained on the CommScore.AI platform
Features in Action
Reporting - Benchmarking
Based on an overall score of your customer communications.
Reporting - Average Scores
How your customer communications score against key criteria.
Reporting - Quick Wins
Clear guidance on what to fix first.
Reporting - Detailed Scores
Scores for each communication artifact against 5 key criteria + Identifying the reading age
Recommendations
Clear guidance on how to optimise each message.
Beyond the Platform
+Turn-key platform
Single web application for all features that can be integrated with other tools
+Consulting/Professional Services
With 20+ yrs writing and training experience to deliver & enable you
+Security by design
ISO 27001 certified platform
+Local account management and support
Delivering 92% Very Satisfied service levels and with the tools to log and manage any needs with confidence.
Reporting
Log in using a secure account to your dashboard to manage your brand, content uploads and content assessments centrally.
Use the AI tools to rapidly configure multiple brands and communication voice for your organisation that are trained to provide a relevant actionable assessment for you. Features include:
- Benchmark score: Based on an overall score of your comms;
- Average scores: How your comms score against key criteria
- Quick wins: Clear guidance on what to fix first
Detailed scores: Scores for each comm against 5 key criteria + Identifying the reading ago
Recommendations: Clear guidance on how to optimise each message
Content Review Wizard
A guided simple upload tool to help you select and upload the right documents for assessment. Providing dashboards to track content uploaded, assessments and manage the reports.
Dashboard & Brand Config
Log in using a secure account to your dashboard to manage your brand, content uploads and content assessments centrally.
Use the AI tools to rapidly configure multiple brands and communication voice for your organisation that are trained to provide a relevant actionable assessment for you.
Supporting Services
Quick Start
Project management, technical and change services starter pack to install, configure and train the solution.
Our team of written communication experts can provide proven IP, tools and methods to enable and sustain your CX communicaiton quality.
We have the staff to bridge any capacity gap and write needed content.
Development
Local developers ready to build new connectors or specialist product solutions.
Support
CXIaaS users have access to our knowledge base and local support team to manage any software faults.
Proven on Australia’s best service brands
The IP behind CommScore.AI is based on 20 years of communications consulting experience with Australia’s best service brands. Now available either as a CX consulting solution or a SaaS platform, you can access this transformative solution for a fraction of the cost and time.
Don't just take our word for it
“Telstra has been able to improve the quality of its communication to customers – enhancing the overall experience and increasing advocacy (as measured through our NPS).”
Nick Adams
Director, One to One Marketing, Telstra
Overall, the rewritten correspondence will help us improve the customer experience and better deliver on the brand promise.”
Alexandra Almond
Senior Manager, Brand Portfolio, Strategy, NAB
Now Seeking Anchor Clients
Early partners receive special benefits, product development input, and foundation pricing.
