We offer a variety of contact centre services including
Technology is critical for driving customer experience and contact centre optimisation, but with so much choice, it's never been more confusing. Our team are experts in contact centre technology. So whether you have a small contact centre and looking for an all-in-one solution, or you need to add specific capability to your large contact centre, we can help.
Our team of experts will identify ways to improve the efficiency of your contact centre, delivering financial improvements without eroding your customer and employee experience.
We can provide contingency planning, rapid response deployment, and surge management solutions for contact centres. With people, process and technology covered we provide a turnkey solution that allows call centres to scale up and or manage continuity of service within hours.
We’re experts at designing and implementing systems and processes to gather and interpret customer and employee feedback, so that you can make decisions based on data and insights rather than anecdote and hearsay.
What are our clients are saying about us?
I would highly recommend the team at Customer Science. In particular Todd and Luke. I had engaged CS on a complex transformation project at Inabox Group. They completed a successful turn-around of the Service/Call Centre, from mediocre performance to delivering best in class service. CS apply best in breed technical solutions and surround themselves with a highly talented team.
Experts in identifying inefficiency and friction in processes and operational practices and assisting business dramatically enhance customer experience. Highly professional firm committed to customer experience excellence.
Great people who provide excellent insights and practical experience in getting outward facing teams operational, efficient and focussed on the customer, using both process improvement techniques and the application of modern technology
We help businesses improve the performance of their contact centre and customer experience in Australia.
Case studies, best practices and resources to help you on your contact centre journey
To arrange a consultation or find out more, send us a message.
Customer Science is a customer experience transformation company.
We specialise in designing and operationalising your customer experience objectives.