Contact Centres

STRATEGY

We work with your team to co-create a contact centre strategy that will delivers great customer and employee experience as well as the desired business outcomes. If you need strategy support for a new or existing contact centre we can help.

TECHNOLOGY

Technology is critical for driving customer experience and contact centre optimisation, but with so much choice, it's never been more confusing. Our team are experts in contact centre technology. So whether you have a small contact centre and looking for an all-in-one solution, or you need to add specific capability to your large contact centre, we can help.

HEALTH CHECK

Get an independent review of your contact centre along with a roadmap on how you can improve customer, performance, processes, technology and people capability.

CONTACT CENTRE OPTIMISATION

Our team of experts will identify ways to improve the efficiency of your contact centre, delivering financial improvements without eroding your customer and employee experience.

RAPID RESPONSE

We can provide contingency planning, rapid response deployment, and surge management solutions for contact centres. With people, process and technology covered we provide a turnkey solution that allows call centres to scale up and or manage continuity of service within hours.

VOICE OF CUSTOMER

We’re experts at designing and implementing systems and processes to gather and interpret customer and employee feedback, so that you can make decisions based on data and insights rather than anecdote and hearsay.

Vincent Pesquet - Inabox

I would highly recommend the team at Customer Science. In particular Todd and Luke. I had engaged CS on a complex transformation project at Inabox Group. They completed a successful turn-around of the Service/Call Centre, from mediocre performance to delivering best in class service. CS apply best in breed technical solutions and surround themselves with a highly talented team.

Paul Newson - NSW Liquor and Gaming

Experts in identifying inefficiency and friction in processes and operational practices and assisting business dramatically enhance customer experience. Highly professional firm committed to customer experience excellence.

Rob Binskin - Hammondcare

Great people who provide excellent insights and practical experience in getting outward facing teams operational, efficient and focussed on the customer, using both process improvement techniques and the application of modern technology

WHAT WE DO...

STRATEGY

TECHNOLOGY

HEALTH CHECK

CONTACT CENTRE OPTIMISATION

RAPID RESPONSE

VOICE OF CUSTOMER

WHAT THEY SAY...

Contact Centres Deliver Real Business Benefit

READ MORE ABOUT IT

Customer Thermometer – Simple yet effective

Contact (Call) Centre Automation Impacting the Future of Work

Customer Experience Transformation: Can Speed-to-Competency Benefit from Automation?

GET IN TOUCH...

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