Realising the Potential of AI Integration in Contact Centres For contact centre managers, balancing high-quality customer service with operational demands is no small feat. The rise of artificial intelligence (AI) offers an opportunity to rethink how we handle the workload. AI can enhance customer experiences, streamline operations, and free up staff for more meaningful work.…
30th March, Sydney, Australia – Customer Science Group, leaders in delivering customer experience consulting across Australia and New Zealand have today announced their support for Reveal Group customers and staff following their liquidation. Reveal Group’s unexpected liquidation on March 20th has left its customers searching for solutions to support and enhance their digital workforce, particularly…
The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level to Team level. You can download the buyers insights report here. Key Findings While there is a lot to cover in the report the key findings were: 72% of people say Data matter:…
Customer Experience
Digital
People and Business
Technology
