CX buyers insights report

CX Buyers Insights Report

Commercial & NFP, Connectors, Contact Centre Strategy & Performance, Contact Centre Technology, Contracting & Workforce Augmentation, CX Consulting and Professional Services, CX Research & Design, CXiaaS, Government, Service Outsourcing, Unified Desktop

The Customer Show has commissioned and important report, entitled The CX Buyers Insights Report, that shows insights of what is most important to C-Level to Team level. You can download the buyers insights report here. Key Findings While there is a lot to cover in the report the key findings were: 72% of people say Data matter:…

Panel Event Recap: Strategically Integrating Finance Analytics to Optimise ROI, Glean Actionable Insights and Add Value

Automation, Business & Project Consulting, Commercial & NFP, CX Consulting and Professional Services

I participated in a panel event today hosted by the Public Sector Network (PSN) focused on Financial Analytics.  As you probably know, panel events flow fast (by design!) and as panellists we don’t always get a chance to give a detailed answer, I thought it might be beneficial to share my perspective on the queries…