Why AI projects that don’t start with a study of customer behaviour are destined to disappoint

As published in IT Brief Australia – Enterprise This game changing technology will be of limited use if you don’t understand what irks people about dealing your business. Will this new financial year see your organisation attempting to unlock efficiencies and elevate customer experience via the roll-out of AI-enabled solutions and processes? Research suggests these…

AI Angst: Common Deployment Pitfalls And How To Avoid Them

As published in IT Wire.com While AI can be the catalyst for significant gains, organisations that don’t implement it smartly will struggle to realise them. Have you recently introduced AI to your operations and been underwhelmed by the results it’s generated or, more to the point, the lack thereof? While faster growth, increased productivity and…