12 - 2023 - Customer Science

The Crucial Role of CX in Healthcare

UncategorizedBy Gabrielle Thomson December 11, 2023

Navigating the Digital Frontier: The Crucial Role of Customer Experience in Healthcare In the ever-evolving landscape of Australian healthcare, the importance of customer experience (CX) – or patient experience – cannot be overstated. While leveraging data remains the linchpin of engaging customers, patients, carers, stakeholders and funders, healthcare’s unique environment and regulatory framework, emphasises the…

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