CX Leadership Training That Delivers Real Results
hosted by Customer Science
- 9:30am - 4:30pm AEST (Full Day)
- Thursday, 28th August 2025
- online via Teams webinar
Empower Your Team to Create Exceptional Customer Experiences.
Why This Course Stands Out
- Grounded in real examples from Australian organisations.
- Facilitated by Danielle Larkins—known for her practical, engaging, and results-driven approach.
- Actionable tools and frameworks ready for immediate use.
- Designed to build confident, customer-focused leaders.
What You’ll Learn?
✅ The true value of customer experience—and how leadership impacts it.
✅ How to evaluate and enhance team performance using CX lenses.
✅ The seven essential leadership actions for driving customer-centric cultures.
✅ Techniques in self-awareness, motivation, CX change leadership, and effective feedback.
✅ How to build momentum and mindset for ongoing CX excellence.
Who Should Attend?
This course is ideal for:
- Current and emerging leaders
- Team managers and department heads
- Anyone responsible for customer or internal service performance
Whether you’re new to leadership or seeking to refresh your approach, this course will elevate your impact.
Upcoming Sessions
28 August 2025 – Interactive Online Session from 9:30am – 4:30pm (Full day with session breaks)
Investment:
- Customer Science Customers – $495 per person*
- Non-Customers – $660 per person*
Spots are limited – register now
*Once you have registered, we will reach out to you personally with invoice and payment information.
Learn
Learn about proven CX strategies and frameworks to drive meaningful change.
Discover
Hear from customer experience leaders how they transformed customer support.
Enjoy
Tuning in to our informative session from anywhere in the country, with interactive conversation and Q&A.
Meet Our Facilitator
Expert Facilitator: Danielle Larkins
Danielle is a highly regarded trainer with 30 years of experience across the service industry. Her success centres around coaching people, teams and businesses to discover a reinvigorated customer service purpose.