Unlocking strategic value from every investment starts with a clear focus on outcomes.
hosted by Customer Science
- 9 am - 1:30 pm AEST (Half Day)
- Tuesday 18 August 2026
- online via Teams webinar
About the Training
Unlocking strategic value from every investment starts with a clear focus on outcomes.
Our one-day interactive training equips you with the essential tools to drive measurable impact with benefits management best practice and our proven Strategic Governance Framework. Designed to be practical and engaging, the session empowers organisations to align investment decisions with strategic goals, ensuring they deliver real, sustained value.
What You’ll Learn
✔ Apply the Strategic Governance Framework – a best practice model for effective enterprise-wide portfolio and program management
✔ Understand how each component contributes to achieving strategic objectives, including roles and responsibilities
✔ Explore essential benefits management and evaluation planning activities across all phases of a program
✔ Learn proven techniques and tools to articulate and report outcomes and their benefit measures
✔ Identify opportunities to uplift and enhance your organisation’s current processes
Who is this for?
This course is ideal as an introduction or refresher for:
- Professionals in program and portfolio management
- Project managers and program management office teams
- Investment managers
- Anyone looking to enhance value delivery across their organisation
Investment
- Complimentary for Customer Science clients
- $495 for public participants
Next Step
Secure your place today: Register HERE
Contact us directly to discuss bespoke or in-person delivery: jeremy.larkins@customerscience.com.au
Learn
Learn about proven CX strategies and frameworks to drive meaningful change.
Discover
Hear from customer experience leaders how they transformed customer support.
Enjoy
Tuning in to our informative session from anywhere in the country, with interactive conversation and Q&A.
Meet Our Facilitators
Sally Mainsbridge is a leading value management expert who has supported and guided many organisations to realise strategic value from their investment. Sally’s extensive value management and strategic governance expertise, insights and experience are particularly valuable.
Jo Rappolt is an experienced value and benefits management practitioner who has supported many organisations to articulate and operationalise program and portfolio investment value including monitoring and reporting .