What we do
Our Business Intelligence (BI) services provide the strategy, tools, and support organisations need to unlock the value of their data. We partner with clients to build data-driven cultures, enhance reporting accuracy, and empower teams with actionable insights.
Key focus areas include:
Strategy & advisory roadmaps
Data management and optimisation
Interactive dashboards and deep-dive reporting
Building BI capability and data culture
Unlock the power of data with Customer Science’s Business Intelligence services. We design BI roadmaps, build dashboards, and create data cultures that deliver faster insights, better decisions, and measurable business outcomes.
Strategy & Advisory
We help organisations align BI initiatives with business objectives. Our advisory services include:
BI maturity assessments
Roadmap design and execution
Data governance frameworks for integrity and compliance
Establishing BI Centres of Excellence
This ensures BI investment is linked directly to strategic outcomes rather than isolated reporting needs.
Data Management & Integration
Data quality and accessibility are the foundation of BI success. We provide:
Data ingestion, cleansing, and modelling
Integration of real-time and historical data sources
Migration and re-architecture of legacy platforms
Cross-platform delivery (Power BI, Tableau, Qlik, Looker, Snowflake and more)
Our platform-agnostic approach means clients are not locked into one ecosystem.
Reporting & Visualisation
We create reports and dashboards designed to be used, not ignored.
Role-specific dashboards with intuitive visualisations
Drill-downs, trend analysis, and scenario modelling
Automation of repetitive reporting
Linking KPIs directly to business goals
This makes data accessible and relevant across all levels of the organisation.
Enablement & Data Culture
Technology alone is not enough; organisations need cultural adoption.
BI training and capability uplift programs
Self-service analytics enablement
Advisory on embedding data-driven decision practices
Support for AI-enabled insights and predictive analytics
Proven Benefits
External evidence highlights the measurable benefits of BI:
Organisations using modern BI tools reduce decision-making time by up to 60% (Gartner).
Improved data quality saves 20–30% of analysts’ time (Forrester).
Companies with strong data cultures are 3x more likely to achieve revenue growth above 10% annually (MIT Sloan).
Self-service analytics adoption improves employee productivity by up to 80% (IDC).
Solution benefits
A selection of our valued clients
Migrated and re-architected national reporting platforms, improving accuracy, reliability, and service delivery insights.
Unlocked verbatim analysis from Genesys data, providing visibility into customer feedback.
Designed post-call survey dashboards to track CSAT and NPS, improving service delivery insights.
Other Service Examples
Delivered EPMO and assurance dashboards, aligning portfolio management with strategic outcomes.
Delivered compliance and assurance dashboards, aligning portfolio management with strategic outcomes.
Examples of BI use cases delivered:
Contact centre performance reporting
Project and portfolio management dashboards
HR and people analytics
Customer experience insights (CSAT, NPS, verbatim analysis)
Financial and operational KPI monitoring