Webinar
Beyond the buzzwords, AI & Automation are powerful tools that revolutionise customer engagement while creating significant performance improvements.
In this exclusive event, join us as we embark on a practical journey into AI & Automation. We’ll uncover real-world applications within the contact centre to enhance business performance and customer satisfaction.
Together, we’ll navigate the landscape of AI and Automation, identifying opportunities for tangible benefits while mitigating risk.
In this session, we will explore:
- The current state of technology adoption in Australia
- The unique challenges and opportunities
- Human-centred approach where technology supports and uplifts human roles
- AI Maturity Playbook, Frameworks and Risk mitigation
- Practical examples of how to get real benefits in the Cisco Contact Centre for Service Delivery.
Date: Tuesday 30th April 2024
Time: 2:00 pm AEST
Duration: 90-min
Speakers
Presented by:
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OPTUS series for Reaching Operational Excellence
Make Effective data-driven decision | Enable Self-service and automation | Enhance CX agent Performance (Employee Experience) | Modernise Customer Engagement experience | Create personalised customer journeys | Drive continuous improvement