Turn live conversations into accurate, branded knowledge in minutes.
Knowledge Quest drafts and updates articles from real customer and agent interactions, aligned to your voice and governance. Human-in-the-loop quality keeps accuracy high and risk low.
Illustrative ROI
Model the impact
Manual cost
$48,000
With KQ (est.)
$13,500
Quarterly saving
$34,500
Assumptions are illustrative and tailored during discovery. The model compares manual creation at ~$320 per article with Knowledge Quest throughput and a Starter configuration.
Trusted
We work with organisations focused on reliable service, compliance and measurable improvement.
Why Knowledge Quest
From knowledge debt to a living knowledge system
> 60%
Lower effort per article
Human-in-the-loop keeps quality high
> 3×
Faster updates
Drafts from real interactions
AHT / FCR / CSAT
Operational uplift
Once knowledge is in market
How it works
A clear, governed loop
Designed for contact centres that value accuracy, speed and governance.
Detect
Topics from voice and digital interactions map to your taxonomy.
Draft
Articles are drafted using your brand templates and style guide.
Review
Human QA completes fact checks, accessibility and compliance gates.
Approve
Versioning and approvals give you clear governance and audit.
Publish
Push to your KMS, help centre and agent assist.
Improve
Insights highlight gaps, duplicates and outcomes to prioritise updates.
Features
Built for accuracy, speed and control
Core platform
- Topic detection from live interactions
- Drafting with brand templates
- Human QA, approvals and versioning
- Publish to KMS with single source of truth
- Adoption and usage overview
Add-ons
- Business user chatbot and auto-alerts
- QA automation and compliance gates
- COPC benchmarking overlays
- Priority connectors (e.g., KMS, CRM)
Indicative pricing
Clear packages. Predictable value.
Subject to commercial approval. Pricing reflects throughput and governance.
Starter
Begin with confidence for 20–100 agents.
Setup
$12,000
Subscription
$3,500 / month
- Core features
- Up to 150 new/updated articles per quarter
Growth
RecommendedScale across queues for 100–300 agents.
Setup
$18,000
Subscription
$6,500 / month
- Everything in Starter
- Adoption & ROI dashboards
- Auto-alerts on emerging topics
- Up to 400 articles per quarter
Enterprise
For complex estates with 300+ agents.
Setup
$35,000
Subscription
$11,000 / month
- Everything in Growth
- QA automation & sandbox
- SSO and success hours
- Up to 1,000 articles per quarter
Trust
Security and privacy by design
We align with your policy and support Australian data residency.
Data minimisation
Only what is needed for the task, with clear retention options.
Governance
Approvals, versioning and audit to meet your standards.
Residency
Australian hosting options and contractual controls.
Get started
Book a demo or request a free Knowledge Health Check
Tell us a little about your environment so we can tailor the session.
What you can expect
- A tailored demo aligned to your queues and governance
- An ROI estimate using your volumes and labour rates
- Clear next steps for a safe, pragmatic rollout
Office
Suite 1, Level 8/283 George St, Sydney NSW 2000
Phone
Frequently asked questions
How quickly can we go live?
Discovery and configuration commence immediately after approval. Timelines depend on data sources and governance. A focused pilot can move quickly, and we align the pace to your risk posture.
Where is our data processed?
We support Australian data residency and controls aligned to your policy. We practise data minimisation and provide audit options.
What outcomes should we expect?
Lower effort per article, faster updates, and improved operational measures such as AHT, resolution rate, and customer satisfaction once knowledge is in market.