Upcoming Events
Navigating Digital Transformation for Business Value
Date: Thursday 15th August, 2024
Venue: Virtual – Teams Webinar
Time: 10am – 11am AEST (1 hr)
Format: Insightful discussion on emerging trends in Value Management
Trend 1: Making business strategy more relevant in digital transformation.
Trend 2: Understanding diverse stakeholder perspectives on digital investments and the role of value governance.
Trend 3: Navigating the complexities of realising value from Artificial Intelligence (AI) investments.
Automation Special Interest Group
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: Presentation of IP, client lead case study and open discussion
Special Topic of interest. Client case studies and discussion.
Learn how workforce augmentation and contracting in the CX, Digital and Project space is helping organisations to rapidly skill up, deliver critical work and create an elastic, affordable workforce when resources are tight.
Customer Research and Experience SIG
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: Presentation of IP, client lead case study and open discussion
Special Topic of interest. Client case studies and discussion.
Explore how customer research and customer experience design can be apply pragmatically to deliver results.
Service Health SIG
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: How to workshop
A service special interest group exploring how organisations deliver world-leading services. Share challenges and insights to support the group’s development. Walk away with new IP, tools and a plan.
CX Showcase
Date: next event 2025 (annually)
Venue: 12 Micron, Barangaroo, Sydney
Duration: 8am – 11am
Format: Award-winning speaker presentations & networking.
CSIA awards program recognises the best customer experience organisations in Australia. This showcase is designed to give you all current thinking and nuggets of gold that you can take to your organisation to optimise customer and digital experiences.
The Customer Show Event
Date: 2024 – TBC
Venue: Melb. Convention & Exhibition Centre
Duration: 2 days
Format: Conference
Register your interest
We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: