Upcoming Events
Write Better Customer Experiences
Date: Tuesday 25th November 2025
Venue: Virtual – Teams Training
Time: 9am -12:30 pm (AEDT) Sydney
Format: A half day CX Communications training opportunity facilitated by Peter Vierod, Customer Science.
The words in your customer letters, emails, texts and chats make up 80% of your entire customer experience.
This fun and highly interactive course is based on Peter’s proven POWER writing method. It is packed with practical exercises and fresh ideas, including best-practice AI collaboration, for taking your written service to the next level.
From Complexity to Insight: 5 Top Tips to Turbo Charge Your Real-Time Genesys Cloud Analytics
Date: Thursday 27th November 2025
Venue: Virtual – Teams Webinar
Time: 11am – 12pm (AEDT) Sydney
Format: Presentation from Customer Science & special guest MYOB.
Join Customer Science and Paul Trethowan from MYOB for an engaging session that reveals how to turn complex CX data into real-time, actionable intelligence your leaders can trust.
Complimentary Human-Centred Design Intro Course
Date: Tuesday 2 December 2025
Venue:Virtual – Teams Training
Duration: Half Day
Format: Presentation of IP, client lead case study and open discussion.
Our Intro to Human-Centred Design (HCD) Course gives you the mindset, tools, and frameworks to create seamless, high-impact experiences.
Whether you’re refining a service, designing a product or improving a backend process, this course helps you empathise, innovate and deliver.
CX and Service Trends & Predictions for 2026
Date: Tuesday 9th December 2025
Venue: Virtual – Teams Webinar
Time: 11am – 12pm (AEDT) Sydney
Format: Interactive session hosted by Todd Gorsuch (CEO, Customer Science), Ian Aitchison (VP Asia Pacific, COPC) & guests.
Join industry leaders for a forward-looking discussion on the evolving world of Customer Operations, Service and Experience and what the next wave of change means for us all in 2026.
Introductory to Realising Strategic Value
Date: next session Feb 2026
Venue: Virtual – Teams Training
Time: 9am – 3:30pm (AEDT) Sydney
Format: Full Day – Hosted by Sally Mainsbridge and Jo Rappolt. Education & Networking
Our one-day interactive training equips you with the essential tools to drive measurable impact with benefits management best practice and our proven Strategic Governance Framework. Designed to be practical and engaging, the session empowers organisations to align investment decisions with strategic goals, ensuring they deliver real, sustained value.
AI Webinar Series
Date: coming Feb 2026
Venue: Virtual – Teams Webinar
Time: 12pm – 1pm (AEDT) Sydney
Format: Presentation from our AI partners and Customer Science guests.
With special guests UI Path
Partner Event
Date: Feb 2026 (annually)
Venue: Sydney
Duration: 5:30PM til late
Format: Evening networking
CX Success Series
Date: returning 2026
Venue: In Person Events
Time: TBC Sydney
Format: Education & Networking
CX Showcase 2026
Date: Tuesday 5th May 2026 (annually)
Venue: ivy Ballroom Sydney
Duration: 7:30am – 11:30am
Format: Award-winning speaker presentations & networking. Breakfast Event.
Join us in May 2026, in Sydney for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX), Contact Centre and service leaders. Now in its fouth year, the CX Showcase brings award-winning initiatives—typically shared only with judges—into the spotlight for the wider CX community.
Speaking & Sponsorship enquiries HERE
Register your interest
We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: