Events

Customer_Science_Specialty_Brands

Upcoming Events

Build a BOT webinar

 

Date: Thursday 27th Feb 2025

Venue: Virtual – Zoom Webinar

Time: 12 pm – 12:45 pm AEST (Sydney)

Format: See a chatbot built in real-time with Creative Virtual

 

Here’s what you’ll take away:
✔️How Conversational AI can personalise customer interactions at scale
✔️Real-world success stories (and lessons learned!)
✔️Practical tips to get started fast & BUILD YOUR BOT!

Register here: 🔗 https://lnkd.in/gNVUdxww

CX Showcase 2025

 

Date: 27th March 2025 (annually)

Venue:  12 Micron, Barangaroo, Sydney

Duration: 8am – 11:45am

Format: Award-winning speaker presentations & networking.

 

Join us on Thursday, 27th March 2025, in Sydney for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX), Contact Centre and service leaders. Now in its third year, the CX Showcase brings award-winning initiatives—typically shared only with judges—into the spotlight for the wider CX community.

Get your tickets here: https://events. .com/cx-showcase-2025

Customer Series

 

Date: May 2025

Venue: Sydney location TBC

Time: Evening session

Format: Education & Networking

 

Please register your interest for more details to be sent directly to your inbox!

Automation Special Interest Group

 

 Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion.

 

Special Topic of interest. Client case studies and discussion.

Learn how workforce augmentation and contracting in the CX, Digital and Project space is helping organisations to rapidly skill up, deliver critical work and create an elastic, affordable workforce when resources are tight.

 

Service Health SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: How to workshop

 

A service special interest group exploring how organisations deliver world-leading services. Share challenges and insights to support the group’s development. Walk away with new IP, tools and a plan.

Customer Research and Experience SIG

 

Date: Quarterly

Venue: Virtual & Sydney Office

Duration: 1 hr

Format: Presentation of IP, client lead case study and open discussion

 

Special Topic of interest. Client case studies and discussion.

Explore how customer research and customer experience design can be apply pragmatically to deliver results.

Register your interest

We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: