Upcoming Events
Make Writing Your CX Superpower
Date: 9th October 2025
Venue: Virtual – Teams Webinar
Time: 11 am – 12 pm AEDT (Sydney)
Format: Presentation and Q&A from Tony Rambaut and Peter Vierod, Friendly Persuasion | Customer Science.
Join us and make writing your CX superpower. Plus, how to save $3,300 on the first and most important step.
Did you know that 80% of all service interactions are reading experiences? In just 45 minutes they’ll show you how to transform customer correspondence into a powerful service asset.
CX Success Series - Qld Public Sector
Date: 14th October 2025
Venue: The Star Brisbance
Time: Lunch session
Format: Education & Networking
Invite only event.
CX Showcase 2026
Date: March 2026 (annually)
Venue: TBC Sydney
Duration: 8am – 11:45am
Format: Award-winning speaker presentations & networking.
Join us in March 2026, in Sydney for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX), Contact Centre and service leaders. Now in its fouth year, the CX Showcase brings award-winning initiatives—typically shared only with judges—into the spotlight for the wider CX community.
Speaking & Sponsorship enquiries HERE
AI - 3 Part Webinar Series
Date: 28th October, 6th & 13th November 2025
Venue: Virtual – Teams Webinar
Time: 12pm – 1pm (AEDT) Sydney
Format: Presentation from our AI partners and Customer Science guests.
Details to be confirmed.
How AI Is Rewriting CC Performance
Date: 20 November 2025
Venue: Virtual – Teams Webinar
Time: 12pm – 1pm (AEDT) Sydney
Format: Presentation, demo and Q&A
AI has triggered the biggest shake-up in contact centre analytics in decades and it’s only accelerating. There is real value in AI, but how do you measure it?
Join us as we explore how CX leaders are proving the value of AI, redefining success across real-time operations, knowledge management, and agent performance and turning analytics into a true driver of business growth.
Customer Research and Experience SIG
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: Presentation of IP, client lead case study and open discussion
Special Topic of interest. Client case studies and discussion.
Explore how customer research and customer experience design can be apply pragmatically to deliver results.
Register your interest
We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: