30th March, Sydney, Australia – Customer Science Group, leaders in delivering customer experience consulting across Australia and New Zealand have today announced their support for Reveal Group customers and staff following their liquidation. Reveal Group’s unexpected liquidation on March 20th has left its customers searching for solutions to support and enhance their digital workforce, particularly…
Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial Intelligence (AI) could be defined simply as the ability of a computer to perform its own reasoning, usually associated with human intelligence. AI technology is rapidly growing more sophisticated, efficient, accurate, faster, and cheaper. AI…
The world of digital transformation, automation and digital workforce has been adopted by all the major players in your sector. Now more than ever companies are looking at how they can work smarter not harder. Companies have realised that they need to have a digital workforce strategy in place to sustain and grow their business and augment their existing workforce. Across all industries from building and construction to medical, government, transport, aged care and even the local Worker’s club are employing a digital workforce…
As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and competitive through processes of digital transformation. Broadly speaking, digital transformation refers to the process of integrating technology into all areas of business, including but not limited to, the culture of the organisation and to drive significant change in the business model. This is important at the best of times,…
Let’s reinvent the conversation for RPA in your business today. It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation but the conversation and uptake is gathering momentum. In our latest webinar Customer Science and Customer Service Institute of Australia (CSIA) were joined by business leaders from Hunter Water and…
Despite their relative youth (in Australia), robots have found confident footing in many business processes. There is an undeniable rush to automate as many workflows and processes as possible in order to reap the benefits of Robotic Process Automation (RPA), and that’s for good reason. RPA can provide businesses with a long list of benefits…
It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation. The recent pandemic has given all the industries a big boost on the digital journey and enhanced the speed at which companies have adopted a…
Benefits of RPA I got asked an interesting question by a client this week that I have not been asked for many years, the question was simply this: “Should I implement intelligent automation as strategic or tactical?” and while it should be an easy question to answer, there is much more to it… Let me…
I participated in a panel event today hosted by the Public Sector Network (PSN) focused on Financial Analytics. As you probably know, panel events flow fast (by design!) and as panellists we don’t always get a chance to give a detailed answer, I thought it might be beneficial to share my perspective on the queries…
According to the recent Harvey Nash/ KPMG CIO Survey 2020, almost half of all respondents have said that digital transformation has permanently accelerated, and that Customer Experience and Automation are amongst the top 4 priorities when considering adoption or acceleration of technologies and programs. While PWC and others feel that 45% of all tasks completed…
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