Data Privacy – Need to Reduce your Risk? The recent breach at Optus of customers’ personal information has revealed an uncomfortable but widely known truth among privacy professionals: a lack of internal oversight and invisibility of privacy vulnerabilities poses a far bigger risk than any big, bad external hacker. Secure gateways and best-in-breed firewalls cannot…
Why do we believe Health Care still needs data models despite the advances in FHIR? (Fast Healthcare Interoperability Resources) In recent years the healthcare system has been making great strides towards interoperability, that is the ability of two or more systems or components to exchange information and to use the information that has been exchanged. The panacea here…
There is a saying “the customer is always right” so how does this play out in the health sector when the customer is also the patient? Let’s take a look. The increasing use of Electronic Health Records (EHR) and software in labs, pharmacies, and other healthcare settings, as well as the growth in data sourced…
Artificial Intelligence was a term most often found within the genre of Science Fiction. Now, in hindsight, it seems almost prophetic. Artificial Intelligence (AI) could be defined simply as the ability of a computer to perform its own reasoning, usually associated with human intelligence. AI technology is rapidly growing more sophisticated, efficient, accurate, faster, and cheaper. AI…
As the world becomes increasingly digital, businesses are making fundamental changes and re-examining old operating models to stay relevant and competitive through processes of digital transformation. Broadly speaking, digital transformation refers to the process of integrating technology into all areas of business, including but not limited to, the culture of the organisation and to drive significant change in the business model. This is important at the best of times,…
Let’s reinvent the conversation for RPA in your business today. It is no secret that here in Australia and New Zealand we are a little bit behind the likes of USA and Europe in terms of digital strategy and automation but the conversation and uptake is gathering momentum. In our latest webinar Customer Science and Customer Service Institute of Australia (CSIA) were joined by business leaders from Hunter Water and…
According to the recent Harvey Nash/ KPMG CIO Survey 2020, almost half of all respondents have said that digital transformation has permanently accelerated, and that Customer Experience and Automation are amongst the top 4 priorities when considering adoption or acceleration of technologies and programs. While PWC and others feel that 45% of all tasks completed…
Customer Experience
Digital
People and Business
Technology
