Helping Prezzee to understand their customers and translate this into improved services. Assisting Prezzee to realise their vision of make gift cards fun, personalised and easy to use.
Prezzee CX Roadmap and Implementation
Project
Phase One of the recommendations from a CX Review undertaken by Customer Science in January/February 2022 has recently been completed. The work has continued in Phase Two and includes accelerating progress on Zendesk, Training and Chat.
Results
- Zendesk enhancements including; survey review; dashboard improvements; build and validation of IVR and routing
- Complaints case management with supporting workflow and reporting
- Training design and development for key customer processes
- Delivery of Learning Design Plan, Learning Storyboards, Training Content and Facilitator Guides
- Recommendations for Chat platform to enhance functionality and purpose