ACCC- Digital Transformation Benefits

Helping ACCC deliver on the benefits of digital transformation to improve competition and trade.

Project

ACCC requested VMC assistance in 2021 to bring an outcomes and benefits perspective and relevant disciplines to their major internal digital transformation program. This engagement has involved extensive stakeholder awareness and uplift in thinking about outcomes and benefits as a critical element in a program’s success. Benefits planning with key leading and lagging measures of success have been identified, and business accountabilities accepted.

Results

Digital Transformation Benefit Realisation
Measurable outcomes and accountabilities
Project success

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Since 2014, we have helped more than 300 clients realise their CX and digital vision, delivering world-class services to their customers and better outcomes for all.

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Fast, reliable local support and feature requests that resolve issues quickly and help shape the future of Customer Science Insights and Knowledge Quest—our team is here and ready to help you.

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