Our specialist brands

Our sub-brands

Bringing your customer and digital vision to life takes a diverse set of capabilities: practitioners with deep industry experience, each focused on their own speciality, including general consulting, data and information protection, digital health and management, and business analytics.

We share common methods and values, and we operate as one to give you the right mix of capability for your customer and digital vision.

Each sub-brand was built from the ground up by passionate practitioners who care about their craft and the difference it makes to you. Through the acquisition of specific talent and companies, our Group has a broad team of experts with decades of proven experience.

Customer Experience & Services Operations

Provides Service and Customer Experience consulting, professional services, research, people augmentation or contracting as well as technology solutions.

With specialist capability in all channels, operationalising and outsourcing services.

Information Protection & Management, Traditional Consulting & Digital Health

Provides data, information management and protection, and the support of traditional project and business consulting services.

Specialising in Health and Care, we provide clinical expertise, digital health and industry-specific technology services.

Servicing Federal and State Governments for over 40 years, we have written approved business cases for projects valued at billions of dollars, and led major government system design work, including the NSW police COPS system and the policy and strategy behind the Single Digital Patient Health record. Doll Martin Associates' work underpins many of the citizen services Australians rely on today.

Contact Centre Technology and Business Intelligence

Provides solution architecture and products for contact centre and service technology, helping with requirements, procurement, implementation and managing the value of your service technology platform.

UCA has developed products to meet gaps in the market including Dashboard BI technology & Single Desktop.

Contact Centre Rapid Deployment

Provides the ability to deploy a contact centre in days. It includes a pre-built technology and process platform along with access to people and premises. This is perfect for rapidly scaling your in-house centre, preparing for outsourcing or running a lab environment to test your contact centre vision.

Value Management Consulting

Helps organisations understand and realise the business value of their corporate strategy and transformation investments, including customer and digital initiatives. Recognised leaders in value management, we have delivered value management engagements for over 30 years in the public sector, at both NSW State and Commonwealth Government levels, with deep specialisation in strategy outcomes articulation, benefits realisation, portfolio management, value governance and outcome mapping.

Clients know the Value Management Consulting team as pragmatic and outcomes-focused, with in-depth knowledge of the value management field and industry specialisations, including the health sector.

Friendly Persuasion

Friendly Persuasion is the written communications arm of Customer Science. We help service organisations speak clearly and effectively to customers across letters, emails, forms, chat and agentic AI.

Developed over 15 years, our correspondence transformation methodology reduces friction points in the customer comms journey while improving experiences and outcomes. Well versed in health, government and regulated sectors, we combine plain language, behavioural science and service design to create communications that are easy to read, act on and trust.

Released in September 2025, our latest innovation is CommScore AI™ - a simple and reliable way to improve the effectiveness of your customer correspondence. Looking to lift your CSat and NPS score?

CommScore AI™ is a great place to start.