CX Showcase 2026 – Australia’s Leading CX & Service Innovation Event
The CX Showcase 2026 returns for its fourth year, bringing together the trailblazers of Australian Customer Experience and Service Innovation. Featuring award-winning leaders from CSIA and Auscontact, this exclusive event gives you behind-the-scenes access to the strategies shaping the future of CX in Australia.
This year, we have a stellar line-up of speakers from Metro Trains Sydney, AMP, Canstar, Central Coast Council, Teachers Health, Expressions Australia, nibTravel and Smokeball, sharing practical stories across customer experience, contact centres, service transformation, inclusion, leadership, culture and operational improvement.
The real value for attendees is the opportunity to hear directly from award-winning and high-performing organisations about what is working in practice, including:
- how leaders are building stronger service cultures and more engaged frontline teams
- how CX and contact centre teams are translating service excellence into business value
- how small, practical changes can create sustainable performance improvement
- how inclusive service innovation can improve access, dignity and real-world outcomes
- what leading organisations have learned through transformation, change and customer-led improvement
Live in Sydney – May 2026
Date: Tuesday, May 5, 2026
Time: 7:00 AM – 11:30 AM
Location: George St, Sydney, Australia
Tickets: on sale now
$35 – CSIA & Auscontact Members (Discount codes apply below!)
$49 – General admission
$220 – Table of eight (best value)
CSIA code: CSIA26
AUSCONTACT code: AUSCONTACT26
Why you can’t miss Australia’s must-attend CX event in May
Exclusive access – Learn from Australia’s best CX professionals, who have been recognised as CSIA and Auscontact Award winners, plus more.
Actionable insights – See how Australian organisations are simplifying complexity, breaking conventional thinking and driving sustainable success.
Expand your network – Meet and connect with Australia’s top CX and service professionals.
Stay ahead in 2026 – Get insights into the future of Australian customer experience and service innovation.
Grab your tickets today!
See you this May in Sydney and be part of the conversation shaping the future of CX.
Meet our Speakers
Meet our Industry Partner
Our Agenda
7am – Guests arrive, coffee & networking
8am – Welcome to Country, MC Michael Pope & breakfast is served
8:05am – Welcome to CX Showcase, Jeremy Larkins
8:10am – Auscontact Awards, Fran Southward
8:15am – Katarina Oliveri, Metro Sydney Trains – Leading with trust, authenticity and purpose
8:30am – Gary Anderson, AMP – Practical use cases of AI agents in Enterprise
8:45am – Debbie Celenza, Expression Australia – Transforming Access: The CX Behind AEI and BODI
9am – 9:15am: Coffee Refuel Break
9:20am – SILVER Sponsors– quick fire session with livepro, Creative Virtual, QPC & Genesys, led by Michael Pope
9:30am – Reshma Joseph, Teachers Health – Small But Mighty
9:45am – Teresa Sialepis, Central Coast Council – People-focused leadership and service culture
10am – Aneta Field, Canstar – Driving Efficiency by Putting People First
10:20am – Interactive Panel Discussion with GOLD SPONSORS Verint, Vonage, NiCE & Cisco, led by Chris Borg
10:30am – Speakers Panel Discussion with Omar Khan, Smokeball & Tegan Judge, nibTravel, led by James Johnstone
10:40am – Event Wrap-up & Closing Remarks with Todd Gorsuch
10:45am – Networking Session, event closes at 11:20am
Meet our Event Partners
Verint
NICE
Vonage
LIVEPRO
QPC
Creative Virtual
Genesys
Proudly presented by Customer Science
Want to learn more?
Click here to read our companion guide that explores strategies, solutions, and best practices to enhance customer experience in Australian contact centres.