CX Showcase 2025

Customer_Science_Specialty_Brands

CX Showcase 2025 – Australia’s Leading CX & Service Innovation Event​

The CX Showcase 2025 returns for its third year, bringing together the trailblazers of Australian Customer Experience and Service Innovation. Featuring award-winning leaders from CSIA and AusContact, this exclusive event gives you behind-the-scenes access to the strategies shaping the future of CX in Australia.

Live in Sydney – March 2025

Date: Thursday, March 27, 2025
Time: 8:00 AM – 11:45 AM
Location: Barangaroo, Sydney, Australia
Tickets: $30 General Admission | $15 CSIA & AusContact Members (Discount codes apply!)

Why you can’t miss Australia’s must-attend CX event in March

Exclusive access – Learn from Australia’s best CX professionals, who have been recognised as CSIA and AusContact Award winners.
Actionable insights – See how Australian organisations are simplifying complexity, breaking conventional thinking, and driving sustainable success.
Expand your network – Meet and connect with Australia’s top CX and service professionals.
Stay ahead in 2025 – Get insights into the future of Australian customer experience and service innovation.

Limited tickets – secure your spot today!

Join us this March in Sydney, Australia, and be part of the conversation shaping the future of CX.

 

Buy Tickets here

Meet our Presenters

Meet our Event Partners

Genesys

PLATINUM PARTNER: Redefine what’s possible for CX with AI‑powered experience orchestration Make every interaction personal and filled with empathy. No matter where your customers’ journeys start, you’ll connect the dots with the Genesys Cloud™ platform and built-in AI. Now, it’s easier than ever to keep your employees engaged and your customers happy and coming back for more.
GENESYS.com

Creative Virtual

Creative Virtual is a global conversational-AI leader with two decades of experience and unmatched expertise. Our innovative virtual agent, chatbot, and live chat solutions bring together humans and AI to deliver seamless, personalised, and scalable digital support for customers and employees. Leading Australian organisations rely on our award-winning technology and expert Australian team to improve their support experience, reduce costs, increase sales, and build brand loyalty.
creativevirtual.com

PCI Pal

PCI Pal enables organisations of any size, anywhere in the world, to offer a frictionless payment experience to their customers. With PCI Pal, end-users can leverage their payment method of choice over any channel in a highly secure and compliant way, instilling customer trust and loyalty in a brand. This has made PCI Pal the preferred secure payment solution for leading organisations across a variety of industries and recommended by the most trusted contact centre vendors and payment providers.
pcipal.com

NICE

At NICE, we are passionate about empowering organizations of all sizes to deliver amazing customer experiences everywhere. Our unified open cloud platform, CXone Mpower, manages 100% of customer interactions, tens of millions of conversations every day—from voice to next-gen digital and AI chatbots—enabling organizations to orchestrate the complexity of modern customer experience on one platform. We are known for our innovation and comprehensive interaction-centric approach with unmatched CX capabilities and specialised AI purpose-built for CX to boost customer satisfaction and drive brand loyalty.
NICE.COM

LIVEPRO

We are passionate about improving customer experience. Since 2001, livepro has delivered the best Knowledge Management solution to award-winning customer service centres in all major industries, including banking & finance, airlines, insurance, superannuation, education, health, and government.
LIVEPRO.com

QPC

QPC has a wealth of operational expertise to design and implement the ideal solution for your needs. We’re here to design your contact centres, assist with workforce planning, or provide technical solutions. Outsourcing your planning work can let you stay focused on your core business and let the experts get the customer contact foundations just right for your future needs.
QPCAUSTRALIA.com

PROHANCE

ProHance offers best-in-market analytics with real-time view combined with customisable smart reporting & dashboards. Enables organisations to become more agile and achieve operating goals. Provide leaders with data and analytics, allowing them to manage their distributed teams effectively and ensuring key operations metrics are met. A rapidly expanding organization with 380,000 users across 25 countries.
PROHANCE.NET

SNAPSHOTZ

Your team and customers are at the heart of your organisation's success. Know how to engage with and keep them on your side. Launched in 2009 and with a network of consultants distributed worldwide, we lead the business assessment and benchmarking world of CX. Fast, powerful, and comprehensive, Snapshotz's true value rests on providing the answers you need to elevate CX to a new level. Take control today.
CXSNAPSHOTZ.com

Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organizations in 180 countries – including over 85 of the Fortune 100 companies –are using Verint to draw on the latest advancements in AI, analytics, and open cloud architecture to elevate customer experience.
verint.com

Proudly presented by Customer Science Group

Want to learn more?

Click here to read our companion guide that explores strategies, solutions, and best practices to enhance customer experience in Australian contact centres.