The rise of AI and automated customer service is defining the future of call centres.
Is your Contact Centre ready for AI? Take the assessment.
You get a personalised report with actionable next steps to help transform your contact centre and realise the value from AI.
Sample Outputs from the report:
Recognise the urgency; your competitors are climbing the contact centre maturity curve and there is enormous value to be realised.
The rise of AI and automated customer service is one of the most significant advancements that is defining the future of call centres.
We can help you accelerate the adoption of AI in your contact centre.
- Boost efficiency: Automate routine tasks and streamline operations
- Enhance customer experience: Gain deeper insights into customer interactions and improve service quality
- Drive performance: Utilise AI-driven analytics to make informed decisions
AI Accelerator for Contact Centres
How does it work?
- Targeted: Select specific AI solutions (e.g., after call wrap and coding) tailored to your needs.
- Implementation: Follow a practical AI implementation schedule and methodology to get the solution in place and deliver results.
- Rapid: Achieve a live, scalable solution within 60 days from initiation.
- Guaranteed Performance: Utilise our two-sprint and A/B testing pilot model to measure AI success before full deployment. Proven solutions in other centres ensure benefits are realised.
- Safe: Leverage your existing, security- and privacy-validated contact centre technologies with AI guardrails that have been stress tested by clients globally. Apply AI in non-customer-facing activities.
- Change Enabled: Ensure AI program success through adoption and integration into daily operations. We include board/executive enablement, guidelines, policies, governance, training, and communication support throughout the implementation.
- Lower Barrier to Entry & Exit: Enjoy low-cost implementation with typical returns within three months, making it effectively free. Minimal internal resource effort required, with no contracted lock-in periods.
- Enablement, Sustainable and Scalable Platform: Receive comprehensive training and retain all intellectual property, including methodologies, documents, and the technology platform. This ensures you have everything needed to continue scaling AI adoption.
- Contact Centre Performance: Benefit from our contact centre operational expertise to ensure contact centre operations and people success. Operational quick wins & health check provides insights for further contact centre performance optimisation.
- Partner Supported: Access deep technical expertise through our ecosystem of partners, including Genesys, Verint, Nice, Optus, and other contact centre technology and Systems Integrators you use today, to guarantee results.