LegalStream Automation Platform (RPA) Migration
Automated Mortgage Applications
Project
Date: 2023 – Present
Background: LegalStream is an Australian-owned and operated company that offers end-to-end mortgage processing, mortgage recovery and property presenting for lenders and their customers, and support services to solicitors and mortgage brokers across Australia.
They utilised a legacy Automation Anywhere platform alongside an Enterprise Legal Management (ELM) system for mortgage-related processes. The advent of a new ELM necessitated a complete overhaul and redevelopment of the intelligent automation platform, directly impacting mortgage application, discharge, and payout procedures tied to Macquarie Finance’s mortgage approval workflow.
Background: LegalStream is an Australian-owned and operated company that offers end-to-end mortgage processing, mortgage recovery and property presenting for lenders and their customers, and support services to solicitors and mortgage brokers across Australia.
They utilised a legacy Automation Anywhere platform alongside an Enterprise Legal Management (ELM) system for mortgage-related processes. The advent of a new ELM necessitated a complete overhaul and redevelopment of the intelligent automation platform, directly impacting mortgage application, discharge, and payout procedures tied to Macquarie Finance’s mortgage approval workflow.
Results
Customer Science Group was brought on board to provide expert advice on developing new business processes enhanced by automation to improve efficiency and cut licensing costs. They facilitated workshops with key business stakeholders, leading to actionable recommendations for LegalStream. Upon accepting these recommendations, LegalStream commissioned Customer Science Group to implement Microsoft Power Platform and develop the necessary automations using Microsoft Power Automate.
The process automations were re-developed using Customer Science Group’s proven Agile delivery methodology, encompassing Define, Design, Build & Test, UAT, Deployment and Hypercare phases.
Result: The re-engineered process automations now provide LegalStream with a more stable and expedient processing capability, significantly reducing processing time and costs. By deploying the Microsoft Power Platform, LegalStream has benefited from an agile and scalable solution that ensures smoother mortgage processing workflows. This strategic move not only improved operational efficiency but also enhanced the customer experience due to quicker turnaround times.
The process automations were re-developed using Customer Science Group’s proven Agile delivery methodology, encompassing Define, Design, Build & Test, UAT, Deployment and Hypercare phases.
Result: The re-engineered process automations now provide LegalStream with a more stable and expedient processing capability, significantly reducing processing time and costs. By deploying the Microsoft Power Platform, LegalStream has benefited from an agile and scalable solution that ensures smoother mortgage processing workflows. This strategic move not only improved operational efficiency but also enhanced the customer experience due to quicker turnaround times.