Upcoming Events
Aged Care Reform webinar
Date: Wednesday 16th April 2025
Venue: Virtual – Teams Webinar
Time: 12: pm – 1:30 pm AEST (Sydney)
Format: Presentations from Professor David Brown (UTS, UARC) – Tim Deveson, Genesys and Andrew Carlton, Customer Science.
With major Aged Care Reforms starting from 1 July 2025, your operational readiness has never been more critical.
Join us as our panel of experts discuss immediate actions and innovative strategies to ensure your organisation is fully prepared.
Registration LINK
CX Success Series - launch event
Date: 8th May 2025
Venue: Henley’s, King Street Wharf
Time: Evening session
Format: Education & Networking
The “How to” of Customer-Led Innovation hosted by Customer Science.
Learn about the CX triangle, an exclusive panel discussion with Jones Lang Lasalle, MYOB, Vonage and a live demo with Secure Calling.
RSVP here: https://customerscience.com.au/cx-success-series-event-registration/
CX Showcase 2026
Date: March 2026 (annually)
Venue: TBC Sydney
Duration: 8am – 11:45am
Format: Award-winning speaker presentations & networking.
Join us in March 2026, in Sydney for an inspiring morning celebrating Australia’s most innovative Customer Experience (CX), Contact Centre and service leaders. Now in its fouth year, the CX Showcase brings award-winning initiatives—typically shared only with judges—into the spotlight for the wider CX community.
Speaking & Sponsorship enquiries HERE
Aria Lunch, Leadership Roundtable Series
Date: June 2025
Venue: Aria, Sydney
Duration: 3 hrs
Format: Invite only, executive roundtable lunch with our partners, Verint, QPC and Customer Science guests.
Over lunch, join senior leaders like yourself as we tackle one of our industry’s biggest challenges: driving business performance and efficiency while improving customer and employee experiences. Come together to share insights and learnings with your peers in the industry and explore how to achieve better performance for your organisation.
Service Health SIG
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: How to workshop
A service special interest group exploring how organisations deliver world-leading services. Share challenges and insights to support the group’s development. Walk away with new IP, tools and a plan.
Customer Research and Experience SIG
Date: Quarterly
Venue: Virtual & Sydney Office
Duration: 1 hr
Format: Presentation of IP, client lead case study and open discussion
Special Topic of interest. Client case studies and discussion.
Explore how customer research and customer experience design can be apply pragmatically to deliver results.
Register your interest
We run regular events, engaging with our clients, partners and the broader industry. If you would like to attend events of interest to you, please fill in the form below: