Collaboratively delivering tangible results
Our clients come from diverse industries across the private, public and not-for-profit sectors. We work with our clients to tailor a solution to their business needs and strategic goals. Our projects deliver sustainable benefits to customers and the business with a rapid return on investment.
est.
2014
Proven Experience
180
+ Clients
Diverse range of clients
30
+ million
End customers benefited
10
+ Billion
Business case funding approved
6
- months ROI
Rapid return on investment
95
+ customer satisfaction
Proven customer benefit
Customer:
>98% customer satisfaction levels
Financial:
Significant productivity gains leading to increased revenue
Business:
Agencies met their customer service business objectives
People:
Services integrated across business including communications, customer service and accounts
Service strategy, service design, deployment & embedding of services. Continuous improvement & QA programs applied. New technologies and processes that integrate services implemented.
Customer:
Customer and stakeholder satisfaction levels > 90%
Financial:
Centralised administration & quality assurance that reduced errors and service effort
Business:
90% reduction of stakeholder complaints, increased productivity of specialists and reduced WHS incidents
People:
Integrated service between five business units
Built a business case to understand the impact of offshoring back office processing and customer services. Implemented the business case to realise its benefits.
Customer:
Service improvements made during transition while customer satisfaction was maintained
Financial:
Over $5m per annum saving with business case realising an overall $20m cost saving
Business:
Reduced costs and services led stronger market competitiveness
People:
Integration of service between all business units in Canon and out-sourcers
With the national health funding program changing we designed and project managed the deployment of a centralised customer service for home care services.
Customer:
Customer satisfaction measured and improved
Financial:
Savings are hundreds of thousands in lost productivity
Business:
Brand experience delivered consistently to customers increased customer satisfaction with service
People:
Services crossed scheduling, health professionals, customers and administration teams
Planned and delivered a mobile app to increase sales success rates. Subsequently providing training and processes to further increase sales success rates.
Customer:
Responsiveness to requests improved increasing .customer satisfaction
Financial:
With lead conversion doubling revenue increased
Business:
Measurable sales performance
increased conversion of sales leads
processes embedded in a mobile application
People:
Integration of the solution across marketing, sales and business units