Industry
Commercial & NFP
Our Commercial and NFP practice is led by people who have run organisations like yours, some of them award-winning. That is the experience behind the advice.
What we do
Decades leading organisations like yours
Our team has spent decades running large corporate and not-for-profit organisations, some of them award-winning, before joining Customer Science. That is the experience we bring into your business now.
Our work starts with your priorities, and with the communities and services that make your organisation what it is.
The work
What we have delivered for commercial and NFP clients
Contact Centre and Service Strategy Review
Bunnings one of the largest retailers wanted independent review of its strategy to ensure it got results for its customers and business.
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Contact Centre and CX Review
InvoCares national funeral services have created a more compassionate and helpful service at times when people are most vulnerable.
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Tabcorp CXIaaS - Centralised Reporting
Tabcorp use CXIaaS to get centralised real time reporting to make sure it has the contact centre operation ready for a big event and win.
Read the case study ↗Insights
Related insights
Super Fund Customer Service: From Churn to Lifelong Member Value
How Australian super funds can reduce avoidable churn, improve life-stage service and protect member outcomes through evidence-led customer experience.
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Privacy Impact Assessment AI: Navigating New Regulations
Artificial intelligence systems now influence hiring, insurance, banking, health services, and public administration. That scale changes privacy risk. A…
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AI for Churn Prediction and Intervention
Businesses lose customers long before cancellation occurs. Behaviour shifts, reduced engagement, complaint frequency, and declining transaction patterns…
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Intelligent Document Processing for Financial Services
Intelligent document processing helps financial services firms turn high-volume, document-heavy work into faster, more controlled workflows. It combines…
Read the article ↗B2B Customer Experience Strategy: Moving Beyond Transactions
A B2B customer experience strategy shifts the firm from deal completion to value delivery across the whole relationship. It connects buying, onboarding…
Read the article ↗Customer Health Scoring: Practical Implementation
Customer health scoring gives B2B teams a practical way to detect declining value before churn becomes visible in revenue. It works best when firms define…
Read the article ↗B2B Customer Journey Mapping and Orchestration
customer journey mapping and orchestration work only when they reflect how buying groups actually buy, implement, use, and renew. In 2026, that means…
Read the article ↗B2B Persona Development for Complex Buying Cycles
B2B persona development works best when it reflects how real buying groups behave across a long, non-linear decision process. In complex markets, good…
Read the article ↗Pragmatic Innovation: Adopting New Tech Without Breaking the Bank
Pragmatic innovation enables SMEs to adopt new technology in stages, align spend to outcomes, and avoid disruption. The approach focuses on proven use…
Read the article ↗Your team
