Realising Strategic Value Community of Practice

Customer Science Specialty Brands

A practical peer community for value and benefits practitioners

Why join and what you’ll get

  • Latest thinking on value, benefits, governance, reporting and tools
  • Peer learning and real examples (what’s working, what isn’t and why)

  • Guest speakers and topic deep-dives (where useful)

  • Practical methods and templates you can use straight away.

The value

We’re bringing together program and project practitioners, stakeholders and delivery teams to learn from each other and share what’s working and build practical capability in realising strategic value. 

How it works

  • Quarterly sessions (or as agreed)

  • Hybrid format: Microsoft Teams + optional in-person (Sydney)

  • Agenda shared in advance; minutes shared after each session

  • Chatham House Rules: take the learning, not the names

2026 quarterly session dates

Date: Tuesday 26th May 2026
Time: 4:00–5:00pm
Where: Teams + Customer Science office (Sydney)

Further dates pending: 

  • Tuesday 11 August

  • Tuesday 10 November

Topics we’ll look to cover 

  • Benefits identification and planning

  • Measurement, tracking and reporting

  • Governance and operating rhythms that work

  • Case studies and lessons learned

  • Emerging trends and supporting technology

  • Plus more…

Who it’s for

For those who attended our “Realising Strategic Value” training. It’s also ideal for anyone involved in value and benefits management across projects, programs, PMOs, portfolios, or delivery governance, whether you’re leading it or building capability.

Next steps

Simply click to register and all the details of our first session will be emailed to you.

Meet your community facilitators

Sally Mainsbridge is a leading value management expert who has supported and guided many organisations to realise strategic value from their investment. Sally’s extensive value management and strategic governance expertise, insights and experience are particularly valuable..
Jo Rappolt is an experienced value and benefits management practitioner who has supported many organisations to articulate and operationalise program and portfolio investment value including monitoring and reporting.

Contact Form

Do you have a question? Register your details and one of the team from Customer Science will reach out to you personally.