Complimentary knowledge assessment
Knowledge Tune
Most knowledge problems are invisible until you look. Knowledge Tune assesses a small sample of your existing knowledge articles and surfaces the quality gaps, inconsistencies and improvement opportunities in them, at no cost.
What is involved
A small sample, looked at closely
- Up to ten knowledge articles
- Chosen by you, from the knowledge base your team or your customers already use.
- Supporting source material
- Brand guidelines, policy documents and training materials, so each article can be checked against what it is meant to say.
- A knowledge owner
- Someone from your team, nominated to join the review session.
- An assessment workshop
- Where we walk through what we found.
What we assess
Six checks on every article
Brand alignment
Tone, style and positioning, validated against your brand standards.
Complexity audit
Whether the article is scoped to a single customer intent, and where its structure gets in the reader's way.
Contradictions scan
Conflicting guidance between the article and neighbouring or related content.
Readability assessment
Clarity, structure and reading level, and how easily the article is understood.
Similarity sweep
Near-duplicate articles that could be consolidated or rationalised.
Validity review
The article compared with authoritative source material to confirm it is accurate.
What you get back
Findings you can act on straight away
- A structured summary of findings for the articles we assessed
- The issues in the sample, quantified
- Prioritised improvement actions for the content we reviewed
- A review workshop with your knowledge owner
The assessment has done its job when the quality and consistency issues are clearly surfaced, deviations from your standards are highlighted, and the improvement opportunities are set out plainly.
Going further
When the sample shows a bigger problem
Knowledge Tune uses the same checks as Knowledge Quest, which runs them across your whole knowledge base and against real customer interactions.
Gap-to-Draft
A dedicated Knowledge Quest subscription, started with a hands-on workshop.
Assisted Migration Accelerator
A pilot implementation of Knowledge Quest in your own environment.
Request a Knowledge Tune
Tell us about your knowledge base and who looks after it. We will come back to you to agree the sample and a time for the workshop.